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- Tasks: Manage customer service and after-sales experience for Mercedes-Benz vehicles.
- Company: Join the prestigious Mercedes-Benz team at Epsom.
- Benefits: Competitive pay, overtime opportunities, and a professional work environment.
- Other info: Dynamic role with potential for career advancement in the automotive industry.
- Why this job: Be part of a luxury brand and enhance customer satisfaction daily.
- Qualifications: Experience in automotive customer service and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
An opportunity has arisen to join us as a Service Team Manager at Mercedes-Benz of Epsom. The Service Team Manager is responsible for every aspect of a customer's after sales experience. The main purpose of the role is to maximise workshop profitability whilst exceeding customer expectations and satisfaction.
The successful applicant will actively sell after-sales services in a customer-oriented manner, ensuring the workshop is working to full capacity by effectively scheduling customer orders.
Main Duties:- To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
- To work with the workshop team to achieve the highest possible levels of performance.
- Keeping customers informed of the status of their vehicle, giving comprehensive technical and commercial advice on the extent of work to be done, and providing a cost estimate for repair work.
- Inform customers and potential customers about accessories and subsequent fitting of optional extras, promote any accessory campaigns.
- To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
- To ensure all customer and vehicle data is correctly captured and loaded to the Kerridge DMS and updated as required.
- To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule and required standard.
- To ensure that invoicing is accurate and completed on time.
- To take responsibility for sub contracted repairs and ensure the work has been completed.
- Ensure that proper use is made of technical information and that it is understood how to use the manufacturers systems.
- To ensure all relevant warranty documentation and parts are identified and are kept for the warranty team.
- High levels of attention to detail and highly organised.
- Background in a similar role within the automotive industry.
- Knowledge of using Kerridge automotive computer system is essential.
- Experience of anticipating and understanding customer needs and demands.
- Maths GCSE at grade 5 (C) or above.
- Applicants will be expected to be immaculately attired as is befitting the Mercedes brand and must hold a full driving Licence.
08:00 - 18:00 Monday to Friday (with one hour unpaid lunch) (one day per week with an 18:30 finish). Total hours per week: 45.5. Saturdays 08:00-14:00 on a rota basis will be required and be paid as overtime.
Service Administrator/Customer Service in Epsom employer: Sandown Group
Contact Detail:
Sandown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator/Customer Service in Epsom
✨Tip Number 1
Get to know the company inside out! Research Mercedes-Benz of Epsom, their values, and what makes them tick. This way, when you walk in for an interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on how your experience aligns with the Service Team Manager role, especially around customer service and workshop management.
✨Tip Number 3
Dress to impress! Since the role requires you to be immaculately attired, make sure you show up looking sharp. It’s all about making that first impression count, so channel your inner Mercedes-Benz style.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Service Administrator/Customer Service in Epsom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Administrator role. Highlight your experience in customer service and any relevant automotive background. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Keep it friendly and professional, just like we do at Mercedes-Benz of Epsom.
Show Off Your Attention to Detail: Since attention to detail is key for this role, make sure your application is free from typos and errors. We appreciate a polished application that reflects your organisational skills!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Sandown Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially anything related to after-sales services. Familiarise yourself with the Kerridge DMS system, as it’s essential for the role. Being able to discuss how you’ve used similar systems in the past will show that you’re ready to hit the ground running.
✨Customer-Centric Mindset
Since this role is all about maximising customer satisfaction, think of examples from your previous experience where you went above and beyond for a customer. Be prepared to share these stories during the interview to demonstrate your understanding of customer needs and how you can exceed their expectations.
✨Dress to Impress
As you’ll be representing the Mercedes brand, make sure you dress immaculately for the interview. This shows that you understand the importance of professionalism in the automotive industry and are serious about the role. A smart appearance can make a great first impression!
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the company culture, or specific challenges the service team is currently facing. It shows that you’re genuinely interested in the role and eager to contribute to the team’s success.