Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer service and maximise workshop profitability at Mercedes-Benz of Epsom.
- Company: Join the prestigious Mercedes-Benz team in a dynamic automotive environment.
- Benefits: Competitive salary, overtime pay, and a professional working atmosphere.
- Other info: Opportunity for growth in a renowned brand with a focus on excellence.
- Why this job: Be the face of customer care and make a real difference in their experience.
- Qualifications: Experience in automotive service and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
An opportunity has arisen to join us as a Service Team Manager at Mercedes-Benz of Epsom. The Service Team Manager is responsible for every aspect of a customer's after sales experience. The main purpose of the role is to maximise workshop profitability whilst exceeding customer expectations and satisfaction.
The successful applicant will actively sell after-sales services in a customer-oriented manner, ensuring the workshop is working to full capacity by effectively scheduling customer orders.
Main Duties:- To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
- To work with the workshop team to achieve the highest possible levels of performance.
- Keeping customers informed of the status of their vehicle, giving comprehensive technical and commercial advice on the extent of work to be done, and providing a cost estimate for repair work.
- Inform customers and potential customers about accessories and subsequent fitting of optional extras, promote any accessory campaigns.
- To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
- To ensure all customer and vehicle data is correctly captured and loaded to the Kerridge DMS and updated as required.
- To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule and required standard.
- To ensure that invoicing is accurate and completed on time.
- To take responsibility for sub contracted repairs and ensure the work has been completed.
- Ensure that proper use is made of technical information and that it is understood how to use the manufacturers systems.
- To ensure all relevant warranty documentation and parts are identified and are kept for the warranty team.
- High levels of attention to detail and highly organised.
- Background in a similar role within the automotive industry.
- Knowledge of using Kerridge automotive computer system is essential.
- Experience of anticipating and understanding customer needs and demands.
- Maths GCSE at grade 5 (C) or above.
- Applicants will be expected to be immaculately attired as is befitting the Mercedes brand and must hold a full driving licence.
08:00 - 18:00 Monday to Friday (with one hour unpaid lunch) (one day per week with an 18:30 finish). Total hours per week: 45.5. Saturdays 08:00-14:00 on a rota basis will be required and be paid as overtime.
Service Administrator - Customer Care in Epsom employer: Sandown Group
Contact Detail:
Sandown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator - Customer Care in Epsom
✨Tip Number 1
Get to know the company! Research Mercedes-Benz of Epsom and understand their values and customer care approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about maximising customer satisfaction, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these during your interview.
✨Tip Number 3
Dress to impress! As you'll be representing the Mercedes brand, make sure you look smart and professional. First impressions matter, so put in the effort to show that you take the opportunity seriously.
✨Tip Number 4
Apply through our website! We want to see your application directly, so head over to our site and submit your details. It’s the best way to ensure your application gets the attention it deserves!
We think you need these skills to ace Service Administrator - Customer Care in Epsom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Administrator role. Highlight your experience in customer care and any relevant automotive industry background. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it friendly and professional, just like we do at Mercedes-Benz of Epsom.
Show Off Your Attention to Detail: Since attention to detail is key for this position, make sure your application is free from typos and errors. We appreciate a well-organised application that reflects your ability to manage customer data accurately.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Sandown Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially anything related to after-sales services. Familiarise yourself with the Kerridge DMS system, as it’s essential for the role. Being able to discuss how you’ve used similar systems in the past will show you’re ready to hit the ground running.
✨Customer-Centric Mindset
Since this role is all about maximising customer satisfaction, think of examples from your previous jobs where you went above and beyond for a customer. Be prepared to share these stories during the interview to demonstrate your understanding of customer needs and how you can exceed their expectations.
✨Dress to Impress
As you’ll be representing the Mercedes brand, make sure you dress immaculately for the interview. A smart appearance not only shows respect for the company but also reflects your understanding of the brand's values. It’s all about making a great first impression!
✨Ask Smart Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, how success is measured in the role, or any upcoming projects. It shows that you’re genuinely interested in the position and have done your homework.