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- Tasks: Lead the service team to enhance customer satisfaction and maximise workshop profitability.
- Company: Join the prestigious Mercedes-Benz of Epsom team.
- Benefits: Competitive salary, overtime pay, and a professional working environment.
- Other info: Opportunity for career growth in a dynamic automotive environment.
- Why this job: Be part of a luxury brand and make a difference in customer experiences.
- Qualifications: Experience in automotive customer service and strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
An opportunity has arisen to join us as a Service Team Manager at Mercedes-Benz of Epsom. The Service Team Manager is responsible for every aspect of a customer's after sales experience. The main purpose of the role is to maximise workshop profitability whilst exceeding customer expectations and satisfaction.
The successful applicant will actively sell after-sales services in a customer-oriented manner, ensuring the workshop is working to full capacity by effectively scheduling customer orders.
Main Duties:- To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
- To work with the workshop team to achieve the highest possible levels of performance.
- Keeping customers informed of the status of their vehicle, giving comprehensive technical and commercial advice on the extent of work to be done and provide a cost estimate for repair work.
- Inform customers and potential customers about accessories and subsequent fitting of optional extras, promote any accessory campaigns.
- To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
- To ensure all customer and vehicle data is correctly captured and loaded to the Kerridge DMS and updated as required.
- To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule and required standard.
- To ensure that invoicing is accurate and completed on time.
- To take responsibility for sub contracted repairs and ensure the work has been completed.
- Ensure that proper use is made of technical information and that it is understood how to use the manufacturers systems.
- To ensure all relevant warranty documentation and parts are identified and are kept for the warranty team.
- High levels of attention to detail and highly organised.
- Background in a similar role within the automotive industry.
- Knowledge of using Kerridge automotive computer system is essential.
- Experience of anticipating and understanding customer needs and demands.
- Maths GSCE at grade 5 (C) or above.
- Applicants will be expected to be immaculately attired as is befitting the Mercedes brand and must hold a full driving Licence.
Hours of work: 08:00 - 18:00 Monday to Friday (with one hour unpaid lunch) (one day per week with a 18:30 finish). Total hours per week: 45.5. Saturdays 08:00-14:00 on a rota basis will be required and be paid as overtime.
Locations
SERVICE ADVISOR ~ CUSTOMER SERVICE in Epsom, Surrey employer: Sandown Group
Contact Detail:
Sandown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SERVICE ADVISOR ~ CUSTOMER SERVICE in Epsom, Surrey
✨Tip Number 1
Get to know the company inside out! Research Mercedes-Benz of Epsom, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your customer service skills! Role-play scenarios where you handle customer queries or complaints. This will help you feel more confident during interviews and show that you can keep customers happy.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace SERVICE ADVISOR ~ CUSTOMER SERVICE in Epsom, Surrey
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to meet customer needs, just like you'll be doing as a Service Team Manager.
Be Detail-Oriented: Attention to detail is key in this role. In your application, mention specific examples where your organisational skills made a difference. We love candidates who can keep everything running smoothly!
Familiarise Yourself with Kerridge: If you have experience using the Kerridge automotive computer system, shout about it! If not, consider mentioning your willingness to learn. We appreciate candidates who are eager to pick up new skills.
Dress to Impress: Since we’re all about the Mercedes brand, make sure your application reflects professionalism. A polished presentation in your written communication shows us you understand the importance of being immaculately attired.
How to prepare for a job interview at Sandown Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially anything related to after-sales services. Familiarise yourself with the Kerridge DMS system, as it’s essential for the role. Being able to discuss how you’ve used similar systems in the past will show you’re ready to hit the ground running.
✨Customer-Centric Mindset
Prepare examples that showcase your ability to anticipate and meet customer needs. Think about times when you’ve gone above and beyond to ensure customer satisfaction. This role is all about maximising workshop profitability while keeping customers happy, so highlight your experience in balancing both.
✨Dress to Impress
Since this is a position with Mercedes-Benz, make sure you dress immaculately for the interview. First impressions matter, and looking the part shows that you understand the brand's values and standards. Aim for smart, professional attire that reflects the luxury image of the company.
✨Ask Smart Questions
Prepare thoughtful questions to ask during the interview. Inquire about the team dynamics, the challenges they face in customer service, or how they measure success in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.