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- Tasks: Manage customer service experiences and maximise workshop profitability at Mercedes-Benz of Epsom.
- Company: Join the prestigious Mercedes-Benz team in a dynamic automotive environment.
- Benefits: Competitive salary, overtime pay, and a professional working atmosphere.
- Other info: Opportunity for career growth in a renowned brand with a supportive team.
- Why this job: Be the face of luxury service and make a real difference for customers.
- Qualifications: Experience in automotive service and strong customer focus required.
The predicted salary is between 30000 - 40000 £ per year.
An opportunity has arisen to join us as a Service Team Manager at Mercedes-Benz of Epsom. The Service Team Manager is responsible for every aspect of a customer's after sales experience. The main purpose of the role is to maximise workshop profitability whilst exceeding customer expectations and satisfaction.
The successful applicant will actively sell after-sales services in a customer-oriented manner, ensuring the workshop is working to full capacity by effectively scheduling customer orders.
Main Duties:- To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
- To work with the workshop team to achieve the highest possible levels of performance.
- Keeping customers informed of the status of their vehicle, giving comprehensive technical and commercial advice on the extent of work to be done, and providing a cost estimate for repair work.
- Inform customers and potential customers about accessories and subsequent fitting of optional extras, promote any accessory campaigns.
- To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
- To ensure all customer and vehicle data is correctly captured and loaded to the Kerridge DMS and updated as required.
- To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule and required standard.
- To ensure that invoicing is accurate and completed on time.
- To take responsibility for sub contracted repairs and ensure the work has been completed.
- Ensure that proper use is made of technical information and that it is understood how to use the manufacturers systems.
- To ensure all relevant warranty documentation and parts are identified and are kept for the warranty team.
- High levels of attention to detail and highly organised.
- Background in a similar role within the automotive industry.
- Knowledge of using Kerridge automotive computer system is essential.
- Experience of anticipating and understanding customer needs and demands.
- Maths GCSE at grade 5 (C) or above.
- Applicants will be expected to be immaculately attired as is befitting the Mercedes brand and must hold a full driving licence.
Hours of work: 08:00 - 18:00 Monday to Friday (with one hour unpaid lunch) (one day per week with an 18:30 finish). Total hours per week: 45.5. Saturdays 08:00-14:00 on a rota basis will be required and be paid as overtime.
Locations
Service Advisor in Epsom, Surrey employer: Sandown Group
Contact Detail:
Sandown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Epsom, Surrey
✨Tip Number 1
Get to know the company! Research Mercedes-Benz of Epsom and understand their values and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer interaction skills. As a Service Advisor, you'll be dealing with customers daily. Role-play scenarios with friends or family to get comfortable discussing vehicle needs and providing advice in a friendly manner.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Mercedes-Benz of Epsom.
We think you need these skills to ace Service Advisor in Epsom, Surrey
Some tips for your application 🫡
Show Your Customer Service Skills: In your application, make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond to meet customer needs, especially in a fast-paced environment like the automotive industry.
Be Detail-Oriented: Since attention to detail is key for this role, give examples of how you've successfully managed tasks that required precision. Whether it's scheduling or invoicing, we need to know you can keep everything organised and accurate.
Familiarise Yourself with Kerridge: If you have experience using the Kerridge DMS, mention it! If not, consider doing a bit of research on it. Showing us that you're proactive about learning will definitely work in your favour.
Dress to Impress: Remember, we’re looking for someone who embodies the Mercedes brand. Make sure your application reflects your professionalism and attention to presentation. And don’t forget to apply through our website for the best chance!
How to prepare for a job interview at Sandown Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially anything related to after-sales services. Familiarise yourself with the Kerridge DMS system, as it’s essential for the role. Being able to discuss how you’ve used similar systems in the past will show that you’re ready to hit the ground running.
✨Customer-Centric Mindset
Since the role revolves around customer satisfaction, think of examples where you've gone above and beyond for customers. Prepare to share stories that highlight your ability to anticipate customer needs and provide exceptional service. This will demonstrate that you understand the importance of a positive after-sales experience.
✨Dress to Impress
As this position is with a prestigious brand like Mercedes-Benz, make sure you dress immaculately for the interview. First impressions matter, and looking professional will reflect your understanding of the brand's values and standards. It shows that you take the opportunity seriously.
✨Be Ready to Discuss Profitability
The role involves maximising workshop profitability, so be prepared to discuss how you can contribute to this goal. Think about strategies you’ve implemented in previous roles to increase efficiency or sales. Showing that you have a business mindset will set you apart from other candidates.