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- Tasks: Manage customer service and maximise workshop efficiency at Mercedes-Benz of Epsom.
- Company: Join the prestigious Mercedes-Benz team in a dynamic automotive environment.
- Benefits: Competitive salary, overtime pay, and a professional working atmosphere.
- Other info: Opportunity for career growth in a renowned company with a focus on excellence.
- Why this job: Be the face of customer care and drive satisfaction in a luxury brand.
- Qualifications: Experience in automotive service and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
An opportunity has arisen to join us as a Service Team Manager at Mercedes-Benz of Epsom. The Service Team Manager is responsible for every aspect of a customer's after sales experience. The main purpose of the role is to maximise workshop profitability whilst exceeding customer expectations and satisfaction.
The successful applicant will actively sell after-sales services in a customer-oriented manner, ensuring the workshop is working to full capacity by effectively scheduling customer orders.
Main Duties:
- To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
- To work with the workshop team to achieve the highest possible levels of performance.
- Keeping customers informed of the status of their vehicle, giving comprehensive technical and commercial advice on the extent of work to be done and provide a cost estimate for repair work.
- Inform customers and potential customers about accessories and subsequent fitting of optional extras, promote any accessory campaigns.
- To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
- To ensure all customer and vehicle data is correctly captured and loaded to the Kerridge DMS and updated as required.
- To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule and required standard.
- To ensure that invoicing is accurate and completed on time.
- To take responsibility for sub contracted repairs and ensure the work has been completed.
- Ensure that proper use is made of technical information and that it is understood how to use the manufacturers systems.
- To ensure all relevant warranty documentation and parts are identified and are kept for the warranty team.
Essential Skills Required:
- High levels of attention to detail and highly organised.
- Background in a similar role within the automotive industry.
- Knowledge of using Kerridge automotive computer system is essential.
- Experience of anticipating and understanding customer needs and demands.
- Maths GSCE at grade 5 (C) or above.
- Applicants will be expected to be immaculately attired as is befitting the Mercedes brand and must hold a full driving Licence.
Hours of work:
08:00 - 18:00 Monday to Friday (with one hour unpaid lunch) (one day per week with a 18:30 finish). Total hours per week: 45.5. Saturdays 08:00-14:00 on a rota basis will be required and be paid as overtime.
Locations
Service Administrator - Customer Care in Epsom, Surrey employer: Sandown Group
Contact Detail:
Sandown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator - Customer Care in Epsom, Surrey
✨Tip Number 1
Get to know the company! Research Mercedes-Benz of Epsom and understand their values and customer care approach. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about maximising customer satisfaction, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress to impress! As you'll be representing the Mercedes brand, make sure you look immaculate for any interviews or meetings. First impressions matter, and looking professional can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through our platform. This way, we can keep track of your application and get back to you quicker!
We think you need these skills to ace Service Administrator - Customer Care in Epsom, Surrey
Some tips for your application 🫡
Show Your Customer Care Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to meet customer needs, just like you'll be doing as a Service Administrator.
Be Detail-Oriented: Since attention to detail is key for this role, give examples of how you've managed tasks meticulously in the past. We love candidates who can keep everything organised and accurate!
Familiarise Yourself with Kerridge: If you have experience with the Kerridge DMS, mention it! If not, do a bit of research and show us that you're eager to learn. We appreciate candidates who take the initiative.
Dress to Impress: Remember, we’re all about the Mercedes brand! Make sure your application reflects professionalism and attention to presentation. It’s the first step in showing us you’re a great fit!
How to prepare for a job interview at Sandown Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially anything related to after-sales services. Familiarise yourself with the Kerridge DMS system, as it’s essential for the role. Being able to discuss how you’ve used similar systems in the past will show you’re ready to hit the ground running.
✨Customer-Centric Mindset
Since this role is all about maximising customer satisfaction, think of examples from your previous jobs where you went above and beyond for a customer. Be prepared to share these stories during the interview to demonstrate your understanding of customer needs and how you can exceed their expectations.
✨Dress to Impress
As you’ll be representing the Mercedes brand, make sure you dress immaculately for the interview. A smart appearance not only shows respect for the company but also reflects your understanding of the brand's values. It’s all about making a great first impression!
✨Ask Smart Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, how success is measured in the role, or any upcoming projects. It shows you’re genuinely interested in the position and helps you gauge if it’s the right fit for you.