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- Tasks: Join our sales team to provide top-notch customer service and maximise sales opportunities.
- Company: Be part of the prestigious Mercedes-Benz family at our Poole Customer Support Centre.
- Benefits: Enjoy perks like casual dress, employee discounts, and a company pension.
- Other info: Flexible working hours with a supportive team environment and growth opportunities.
- Why this job: Make a real difference in customer satisfaction while developing your sales skills.
- Qualifications: Friendly, target-driven individuals with strong communication skills and GCSEs in Maths and English.
The predicted salary is between 24930 - 28551 £ per year.
Benefits:
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discount
We are looking for Customer Service Executives to join the sales team at our Customer Support centre. The Customer Support Centre is based at Newfields, Poole and provides a central service for the Sandown Group - Mercedes-Benz dealerships. The CSC is focused equally on inbound and outbound contact to ensure customer satisfaction and to develop relationships during the ownership of their vehicle. The objective of the department is to increase business opportunities and ensure customer loyalty. You will be responsible for ensuring that the required standards of service are reached at all times and that CSI targets are achieved.
Responsibilities:
- Handle calls which meet both the minimum contact rates and proud of every call evaluation standards
- Maximise all sales opportunities
- Inbound and outbound calls to customers to book appointments and to capitalise on deferred sales
- Ensure customer and vehicle details are updated accurately, on all calls
- Ensure all bookings are taken efficiently and all necessary data is accurately input during calls
- Respond to Customer enquiries via email and live online chats
- Ensure lost calls are kept to a minimum without compromising quality of existing customer calls
- Present a positive image of the company and the services we offer at all times
- Proactively build a rapport with callers to ascertain customer needs and provide appropriate solutions
- Take ownership of any customer issues and concerns
- Maintain working knowledge of all promotions and ensure that these are presented to the customer clearly and concisely
- Handle any initial customer complaints and pass to Team Leader as appropriate
Key Skills:
- Friendly, with a professional personal manner and committed to providing first class customer service
- Must be a self-starter, who is ambitious and target driven
- Professional telephone manner with exemplary communication skills
- Self-motivated; uses initiative to work with minimal supervision
- Team player
- Strong objection handling skills
- Organised and systematic approach to work
- Maths & English GCSE or equivalent
Hours of Work:
Monday to Friday working a shift between the hours of 08.00 - 18.30 with 1 hour unpaid lunch break. Saturday: working between 08.00 - 17.30 with 1 hour unpaid lunch break. Sunday: 10.00 - 16.00 with no break. A 5 day week will be worked on a rota. Total hours 37.5 per week. Weekends to be worked on a rota basis.
Basic: £24,930.87 per annum OTE: £28,551
Customer Service Executive - Sales employer: Sandown Group
Contact Detail:
Sandown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive - Sales
✨Tip Number 1
Get to know the company inside out! Research Mercedes-Benz of Poole and their customer service approach. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of calls, try role-playing with a friend or family member. Focus on being friendly and professional, just like the job description suggests.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you turned a customer complaint into a positive outcome. This will help you stand out during interviews!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Executive - Sales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Executive role. Highlight your customer service experience and any sales achievements to show us you're the right fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like the role requires.
Show Off Your Communication Skills: Since this role involves a lot of phone and email communication, make sure your application showcases your exemplary communication skills. Use clear and concise language to demonstrate your ability to connect with customers.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to see all the details about the role and our company culture!
How to prepare for a job interview at Sandown Group
✨Know the Company Inside Out
Before your interview, make sure you research Mercedes-Benz of Poole and the Sandown Group. Understand their values, services, and what sets them apart in customer service. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service Executive, communication is key. Practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've handled customer inquiries or complaints in the past, highlighting your friendly and professional manner.
✨Demonstrate Your Sales Acumen
Since the role involves maximising sales opportunities, be ready to discuss your experience with sales. Think of specific instances where you successfully upsold or turned a potential lead into a sale. This will show that you can contribute to the team's objectives.
✨Prepare for Role-Play Scenarios
Interviews for customer service roles often include role-play scenarios. Be prepared to handle a mock call or customer complaint. Focus on building rapport, listening actively, and providing solutions. This will demonstrate your ability to take ownership of customer issues effectively.