At a Glance
- Tasks: Engage with customers through calls, ensuring satisfaction and maximising sales opportunities.
- Company: Join the dynamic team at Mercedes-Benz of Poole, a leader in customer service.
- Benefits: Enjoy competitive pay, training, and a supportive work environment.
- Other info: Great career progression opportunities in a fast-paced environment.
- Why this job: Be part of a team that values customer relationships and drives loyalty.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for Customer Service Executives to join the sales team at our Customer Support centre. The Customer Support Centre is based at Newfields, Poole and provides a central service for the Sandown Group - dealerships. The CSC is focused equally on inbound and outbound contact to ensure customer satisfaction and to develop relationships during the ownership of their vehicle. The objective of the department is to increase business opportunities and ensure customer loyalty. You will be responsible for ensuring that the required standards of service are reached at all times and that CSI targets are achieved.
Responsibilities:
- Handle calls which meet both the minimum contact rates and proud of every call evaluation standards
- Maximise all sales opportunities
- Inbound and outbound calls to customers to book appointments and to capitalise on deferred sales
- Ensure customer and vehicle details are updated accurately, on all calls
- Ensure all bookings are taken efficiently and all necessary data is accurately input during calls
Customer Service Executive employer: Sandown Group
Mercedes-Benz of Poole offers a dynamic and supportive work environment for Customer Service Executives, where employee satisfaction and growth are paramount. Located in the vibrant area of Newfields, Poole, our team enjoys a culture that prioritises collaboration and excellence, alongside opportunities for professional development within the prestigious Sandown Group. With a focus on customer loyalty and satisfaction, we provide a rewarding experience that empowers our staff to thrive in their roles.
