Night Manager in Sheffield

We are looking for a dynamic, highly flexible individual who strives to exceed customer expectations as well as having a willingness to learn and develop within the hospitality industry to join our wonderful team at our newly developed four, 128-room property located at Victoria Quays, Sheffield. Reporting to our Front Office Manager, your working schedule will be 40 hours per week, five shifts over seven nights from the hours of 22:45 until 07:15, including weekends and bank holidays. Experience within this role and of Opera Cloud PMS is highly desired.

Key responsibilities of this role include:

• Providing a warm, welcoming and friendly environment for our valued guests and team members.
• All Guest Service duties overnight including check-in and check-out, reservations, telephone call handling, cashiering duties, luggage assistance, and managing all guest requests efficiently in line with our service standards.
• Management of payment reconciliations, revenue streams, completion of all Night Audit procedures and the closing of the business date.
• Overseeing the safe, smooth and efficient operation of the hotel overnight; taking ownership of any situation that may occur including the leadership of fire evacuation procedures, security checks of the whole building, proactively managing all situations of potential security threat that may arise, ensuring the safety and security of all guests and team members at all times.
• To identify operational challenges and opportunities, and deliver solutions for improvement.
• To train, develop and enhance the performance of all Night Team members.
• Overseeing the overnight cleanliness of our public areas.
• Providing a clear handover to the early morning Duty Manager and Front Desk Team.

The ideal candidate:

• Is experienced in Duty Management overnight within a hotel environment and of Opera Cloud PMS.
• Is personable and presentable.
• Is reliable and very flexible with working patterns.
• Can be a leader or an extra pair of hands whatever the situation demands.
• Leads by example always, delivering exceptional guest service in a professional manner.
• Has a keen eye for detail and the ability to trace, find and correct anomalies.
• Works well both as part of a team and on own initiative, and with a high level of common sense.
• Has a strong willingness to learn and is keen to develop progress within the hospitality industry.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and valued guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS:

• 28 days holiday per annum.
• Additional Holiday with length of service milestones.
• Flexible schedule.
• Pension.
• Free Parking whilst on shift.
• Rewards and recognition.
• Growth opportunities.
• Dedicated Training Programme.
• Team, Friends and Family Hotel rates.
• Up to 40% off food discounts.
• Referral Bonus starting at £250.
• X3 complimentary nights stays to use in the UK, Ireland or North America.
• Education Skills Development Reimbursement program.

All Northland United Kingdom Ireland team members are eligible for their brand specific perks in North America.

SUMMATION: Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in the UK to apply.

Applications will not be accepted via email or in person. We thank all applicants for their interest in career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application. ABSOLUTELY NO PHONE CALLS PLEASE.