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- Tasks: Manage overnight hotel operations, ensuring guest satisfaction and safety.
- Company: Join the vibrant team at Sandman Signature Sheffield Quays Hotel.
- Benefits: Enjoy flexible schedules, 28 days holiday, and discounts on food and stays.
- Why this job: Be a key player in creating memorable experiences for guests.
- Qualifications: Experience in hotel duty management and familiarity with Opera Cloud PMS.
- Other info: Great growth opportunities and a supportive team culture await you.
The predicted salary is between 11 - 16 £ per hour.
Sandman Signature Sheffield Quays Hotel are recruiting an experienced Night Duty Manager. We are looking for a dynamic, highly flexible individual who strives to exceed customer expectations as well as having a willingness to learn and develop within the hospitality industry to join our wonderful team at our newly developed four, 128-room property located at Victoria Quays, Sheffield.
Reporting to our Night Manager, your working schedule will be during the hours of 22:45 until 07:15, including weekends and bank holidays. Experience within this role and of Opera Cloud PMS is highly desired.
Key Responsibilities Of This Role Include:
- Providing a warm, welcoming and friendly environment for our valued guests and team members.
- All Guest Service duties overnight including check-in and check-out, reservations, telephone call handling, cashiering duties, luggage assistance, and managing all guest requests efficiently in line with our service standards.
- Management of payment reconciliations, revenue streams, completion of all Night Audit procedures and the closing of the business date.
- Overseeing the safe, smooth and efficient operation of the hotel overnight; taking ownership of any situation that may occur including the leadership of fire evacuation procedures, security checks of the whole building & proactively managing all situations of potential security threat that may arise, ensuring the safety & security of all guests and team members at all times.
- Overseeing the overnight cleanliness of our public areas.
- Providing a clear Handover to the early morning Duty Manager and Front Desk Team.
The Ideal Candidate:
- Is experienced in Duty Management overnight within a hotel environment and of Opera Cloud PMS.
- Is personable and presentable.
- Is reliable and very flexible with working patterns.
- Can be a leader or an extra pair of hands - whatever the situation demands.
- Leads by example always, delivering exceptional guest service in a professional manner.
- Has a keen eye for detail and the ability to trace, find and correct anomalies.
- Works well both as part of a team and on own initiative, and with a high level of common sense.
We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and valued guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.
PERKS:
- 28 days holiday per annum.
- Additional Holiday with length of service milestones.
- Flexible schedule.
- Pension.
- Free Parking whilst on shift.
- Rewards and recognition.
- Growth opportunities.
- Dedicated Training Programme.
- Team, Friends and Family Hotel rates.
- Up to 40% of food discounts.
- Referral Bonus starting at £250.
- X3 complimentary nights stays to use in the UK, Ireland or North America.
- Education & Skills Development Reimbursement program.
All Northland United Kingdom & Ireland team members are eligible for their brands specific perks in North America.
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in the UK to apply. Applications will not be accepted via email or in person.
We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.
ABSOLUTELY NO PHONE CALLS PLEASE
Salary: £13.25 per hour.
Night Duty Manager in Sheffield employer: Sandman Hotel Group
Contact Detail:
Sandman Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Duty Manager in Sheffield
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Duty Manager role.
✨Tip Number 2
Show up prepared! If you get an interview, research the Sandman Signature Sheffield Quays Hotel and be ready to discuss how your experience aligns with their values. Bring examples of how you've exceeded customer expectations in the past.
✨Tip Number 3
Be flexible and adaptable! The hospitality industry is all about being dynamic. Highlight your willingness to learn and adapt during interviews, especially since the role requires working various shifts, including weekends and bank holidays.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team at Sandman Signature Sheffield Quays Hotel.
We think you need these skills to ace Night Duty Manager in Sheffield
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hospitality industry.
Tailor Your CV: Make sure to tailor your CV to highlight your relevant experience, especially in night duty management and using Opera Cloud PMS. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team at Sandman Signature Sheffield Quays Hotel.
Apply Through Our Website: Remember, applications need to be submitted through our website. It’s the best way for us to receive your details and ensures you’re considered for the Night Duty Manager position. Don’t miss out!
How to prepare for a job interview at Sandman Hotel Group
✨Know Your Stuff
Familiarise yourself with the Sandman Signature Sheffield Quays Hotel and its values. Understand their commitment to customer service and how you can contribute to that as a Night Duty Manager. Research the Opera Cloud PMS system if you’re not already familiar with it, as this will show your initiative and readiness for the role.
✨Showcase Your Flexibility
Since the role requires a dynamic and flexible individual, be prepared to discuss your previous experiences where you adapted to changing situations. Share examples of how you've successfully managed unexpected challenges during night shifts or in high-pressure environments.
✨Demonstrate Leadership Skills
As a Night Duty Manager, you'll need to lead by example. Prepare to talk about times when you took charge in a difficult situation, whether it was handling guest complaints or ensuring safety protocols were followed. Highlight your ability to motivate and support your team, even during the quieter hours of the night.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the hotel’s approach to staff development or how they handle guest feedback. This shows your genuine interest in the role and helps you gauge if the hotel is the right fit for you.
