Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and provide exceptional customer service.
- Company: Join the vibrant team at The Sandman Hotel Group, known for its warm hospitality.
- Benefits: Enjoy flexible schedules, 28 days holiday, and discounts on food and hotel stays.
- Why this job: Be the face of our hotel, creating memorable experiences for guests in a supportive environment.
- Qualifications: No prior experience required; just bring your sunny disposition and communication skills!
- Other info: Opportunities for growth and training await you in this dynamic role.
The predicted salary is between 22000 - 30000 £ per year.
We now have an exciting opportunity for a Guest Service Agent to act as the Hotel\’s front line in welcoming our guests. You will be the human face of the business so a warm and genuine personality is essential. Experience in hotel reception is desirable although absolutely not a requirement; a sunny disposition, impeccable communication skills, smart appearance and a genuine pro-active passion for service are the key attributes we will be looking for.
Job Requirements
- 1 year of experience as a Hotel Front Desk Clerk Preferred
- Experience in all aspects of customer service and people management
- Strong working knowledge of accounting practices and principles
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
- Exceptional conflict resolution, negotiation, and objection handling skills
- Able to effectively communicate both verbally and in writing
- High level of proficiency with Microsoft and Maestro software packages
Key Responsibilities Of The Role Include
- To provide a warm, welcoming and friendly environment
- Responsible for checking guests in and out of the Hotel.
- Luggage assistance
- Issues room keys, pamphlets, discount cards, etc.
- Answers various questions from guests and arranges transportation for guests.
- Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
- Book telephone reservations
- Computes bills, collects payment and makes change for guests.
- Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
- Print updated in-house, arrival, departure, and room status reports every two hours
- Check all unresolved departures.
- Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
- Write all wake-up call requests on specified form and enter on switchboard.
- Complete welcome calls.
- Clean and tidy front desk area.
- Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
- As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
- Provide information to staff and/or clients about special activities.
- Observe and report any security issues to the Manager.
Applicable Skills
- Excellent customer relations.
- Must have time-management skills.
- Adaptable to change and be able to handle multiple priorities under pressure.
- Eager and focused to exceed guest expectations.
We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.
PERKS
- 28 days holiday per annum
- Additional Holiday with length of service milestones
- Flexible schedule
- Pension
- Free Parking whilst on shift
- Rewards and recognition
- Growth opportunities
- Dedicated Training Programme
- Team, Friends and Family Hotel rates
- Up to 40% of food discounts
- Referral Bonus starting at £250
- X3 complimentary nights stays to use in the UK, Ireland or North America
- Education & Skills Development Reimbursement program
- All Northland United Kingdom & Ireland team members are eligible for their brands specific perks in North America
Summation
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.
You must be legally entitled to work in UK to apply.
- Applications will not be accepted via email or in person.
**We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**
**ABSOLUTELY NO PHONE CALLS PLEASE** #J-18808-Ljbffr
Receptionist/Guest Service Agent employer: Sandman Hotel Group
Contact Detail:
Sandman Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Guest Service Agent
✨Tip Number 1
Make sure to showcase your warm and friendly personality during any interactions, whether it's in person or over the phone. This role is all about making guests feel welcome, so let your genuine enthusiasm for customer service shine through.
✨Tip Number 2
Familiarise yourself with common hotel software like Maestro and Microsoft Office. Even if you haven't used them before, showing that you're willing to learn can set you apart from other candidates.
✨Tip Number 3
Practice your conflict resolution skills. Think of scenarios where you might need to handle difficult situations with guests and prepare how you would respond. Being able to demonstrate this skill can really impress during an interview.
✨Tip Number 4
Research the hotel and its values before your interview. Understanding their commitment to guest satisfaction and team member well-being will help you align your answers with what they are looking for in a candidate.
We think you need these skills to ace Receptionist/Guest Service Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Guest Service Agent position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your warm personality and genuine passion for customer service. Mention specific experiences that demonstrate your communication skills and ability to handle multiple priorities under pressure.
Highlight Relevant Experience: Even if you don't have direct hotel reception experience, emphasise any customer service roles you've held. Focus on your conflict resolution skills, time management abilities, and adaptability in fast-paced environments.
Proofread Your Application: Before submitting, ensure your CV and cover letter are free from spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a front-line role.
How to prepare for a job interview at Sandman Hotel Group
✨Show Your Warmth
As a Guest Service Agent, your personality is key. Make sure to greet your interviewer with a warm smile and a friendly attitude. This will help convey your genuine passion for service right from the start.
✨Demonstrate Communication Skills
Since impeccable communication is essential for this role, practice articulating your thoughts clearly. Be prepared to discuss how you've effectively communicated with guests or handled inquiries in past experiences.
✨Highlight Adaptability
The job requires handling multiple priorities under pressure. Share examples of situations where you successfully adapted to changes or managed several tasks at once, showcasing your time-management skills.
✨Prepare for Conflict Resolution Scenarios
Conflict resolution is a crucial part of the role. Think of specific instances where you've resolved conflicts or handled objections, and be ready to discuss these during your interview to demonstrate your problem-solving abilities.
