At a Glance
- Tasks: Welcome guests, handle inquiries, and manage reservations with a warm smile.
- Company: Join Sandman Hotel Group, a privately-owned hospitality company focused on team well-being.
- Benefits: Enjoy flexible schedules, additional holidays, discounts, and growth opportunities.
- Other info: Full-time role with 40 hours per week, including weekends.
- Why this job: Be the face of hospitality, create memorable experiences, and grow your career in a supportive environment.
- Qualifications: No experience required; just bring your sunny disposition and communication skills.
The predicted salary is between 24000 - 36000 £ per year.
Guest Service Agent / Receptionist
We are looking for a friendly, professional individual to act as the hotel’s front line and welcome our guests. Experience in hotel reception is desirable but not required. A warm, genuine personality, solid communication skills, smart appearance and a proactive passion for service are essential.
Key Responsibilities
- Welcome and check in/out guests.
- Handle cash and process credit card transactions.
- Respond to telephone and email enquiries in a timely and professional manner.
- Take and process reservations through our Property Management System.
- Provide information to guests about the hotel and local area.
- Create a warm and welcoming environment for our guests.
- Upsell ancillary hotel services.
- Liaise with all hotel departments as required.
- Anticipate and address guests’ service needs.
- Perform any additional tasks assigned by management.
Full‑time working hours: 40 per week on a shift basis, including weekends.
Perks and Benefits
- Additional holiday with length of service milestones
- Flexible schedule
- Pension
- Rewards and recognition
- Growth opportunities
- Dedicated training programme
- Team, friends and family hotel rates
- Up to 40% food discount
- Referral bonus starting at £250
- Up to three complimentary nights to use in the UK, Ireland or North America
- Education & skills development reimbursement program
- All Northland United Kingdom & Ireland team members are eligible for brand‑specific perks in North America
We offer a competitive salary, comprehensive benefits and ongoing training, development and career growth.
You must be legally entitled to work in the UK to apply.
Receptionist/Guest Service Agent in Glasgow employer: Sandman Hotel Group
At Sandman Hotel Group, we pride ourselves on being a supportive and dynamic employer that values our team members' well-being and professional growth. With a competitive compensation package, flexible schedules, and a strong emphasis on internal career advancement, we create an environment where employees can thrive in the hospitality industry. Our commitment to fostering a positive work culture ensures that you will not only enjoy your time at work but also benefit from unique perks such as additional holiday, training programmes, and discounted stays across our locations.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Guest Service Agent in Glasgow
✨Tip Number 1
Familiarise yourself with the Sandman Hotel Group and its values. Understanding their commitment to guest service and employee satisfaction will help you align your approach during the interview, showcasing that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills, as they are crucial for this role. Engage in conversations with friends or family about hospitality scenarios to build your confidence in handling guest inquiries and providing information.
✨Tip Number 3
Demonstrate your proactive passion for service by preparing examples of how you've gone above and beyond in previous roles or experiences. This will show your potential employer that you genuinely care about creating a welcoming environment.
✨Tip Number 4
Consider visiting the hotel or similar establishments to observe the front desk operations. This hands-on experience can provide valuable insights into the daily responsibilities and help you articulate your understanding during the interview.
We think you need these skills to ace Receptionist/Guest Service Agent in Glasgow
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and required attributes for the Receptionist/Guest Service Agent position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personalised Cover Letter:Write a cover letter that reflects your genuine passion for hospitality and customer service. Use specific examples from your past experiences to demonstrate your communication skills and warm personality, which are essential for this role.
Highlight Relevant Experience:Even if you don't have direct hotel reception experience, emphasise any customer service roles you've held. Focus on your ability to handle enquiries, process transactions, and create a welcoming environment for guests.
Proofread Your Application:Before submitting your application, ensure that your CV and cover letter are free from spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Sandman Hotel Group
✨Show Your Warm Personality
As a Guest Service Agent, your personality is key. Make sure to convey warmth and friendliness during the interview. Smile, maintain eye contact, and engage with the interviewer to showcase your genuine passion for hospitality.
✨Demonstrate Communication Skills
Impeccable communication is essential for this role. Practice clear and concise responses to common interview questions. You might also want to prepare examples of how you've effectively handled customer inquiries or resolved issues in the past.
✨Research the Company
Familiarise yourself with Sandman Hotel Group's values and services. Understanding their approach to hospitality will help you align your answers with what they are looking for, showing that you are genuinely interested in being part of their team.
✨Prepare for Role-Specific Scenarios
Think about scenarios you might face as a receptionist, such as handling difficult guests or managing multiple tasks at once. Prepare to discuss how you would handle these situations, demonstrating your problem-solving skills and ability to stay calm under pressure.
