Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests, handle inquiries, and manage reservations with a warm smile.
- Company: Join Sandman Hotel Group, a privately-owned hospitality company focused on team well-being.
- Benefits: Enjoy flexible schedules, additional holidays, discounts, and growth opportunities.
- Why this job: Be the face of hospitality, create memorable experiences, and grow your career in a supportive environment.
- Qualifications: No experience required; just bring your sunny disposition and communication skills.
- Other info: Full-time role with 40 hours per week, including weekends.
The predicted salary is between 24000 - 36000 £ per year.
Join our team and enjoy the many benefits of working for Sandman Hotel Group, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.
We now have an exciting opportunity for a Guest Service Agent/Receptionist to act as the Hotel\’s front line in welcoming our guests. You will be the human face of the business so a warm and genuine personality is essential. Experience in hotel reception is desirable although absolutely not a requirement; a sunny disposition, impeccable communication skills, smart appearance and a genuine pro-active passion for service are the key attributes we will be looking for.
Key Responsibilities Of The Role Include
- Welcome and check in/out of guests.
- Cash handling and processing credit card transactions.
- Handling telephone and email enquiries in a timely and professional manner.
- Taking and processing reservations though our Property Management System.
- Providing information to guests about the hotel and local area.
- Creating a warm and welcoming environment for our guests.
- Upselling ancillary hotel services.
- Liaising with all hotel departments as required.
- To anticipate and address guest\’s service needs.
- Any additional tasks assigned by management.
Full time working hours will be 40 per week on a shift basis including weekends.
We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.
PERKS
- Additional Holiday with length of service milestones
- Flexible schedule
- Pension
- Rewards and recognition
- Growth opportunities
- Dedicated Training Programme
- Team, Friends and Family Hotel rates
- Up to 40% of food discounts
- Referral Bonus starting at £250
- X3 complimentary nights stays to use in the UK, Ireland or North America
- Education & Skills Development Reimbursement program
- All Northland United Kingdom & Ireland team members are eligible for their brands specific perksin North America
In return for your hard work and commitment we offer a competitive salary, a great range of benefits and on-going training, development and career growth.
Summation
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.
You must be legally entitled to work in UK to apply.
- Applications will not be accepted via email or in person.
**We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**
**ABSOLUTELY NO PHONE CALLS PLEASE** #J-18808-Ljbffr
Receptionist/Guest Service Agent employer: Sandman Hotel Group
Contact Detail:
Sandman Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Guest Service Agent
✨Tip Number 1
Familiarise yourself with the Sandman Hotel Group and its values. Understanding their commitment to guest service and employee satisfaction will help you align your approach during the interview, showcasing that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills, as they are crucial for this role. Engage in conversations with friends or family about hospitality scenarios to build your confidence in handling guest inquiries and providing information.
✨Tip Number 3
Demonstrate your proactive passion for service by preparing examples of how you've gone above and beyond in previous roles or experiences. This will show your potential employer that you genuinely care about creating a welcoming environment.
✨Tip Number 4
Consider visiting the hotel or similar establishments to observe the front desk operations. This hands-on experience can provide valuable insights into the daily responsibilities and help you articulate your understanding during the interview.
We think you need these skills to ace Receptionist/Guest Service Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required attributes for the Receptionist/Guest Service Agent position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your genuine passion for hospitality and customer service. Use specific examples from your past experiences to demonstrate your communication skills and warm personality, which are essential for this role.
Highlight Relevant Experience: Even if you don't have direct hotel reception experience, emphasise any customer service roles you've held. Focus on your ability to handle enquiries, process transactions, and create a welcoming environment for guests.
Proofread Your Application: Before submitting your application, ensure that your CV and cover letter are free from spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Sandman Hotel Group
✨Show Your Warm Personality
As a Guest Service Agent, your personality is key. Make sure to convey warmth and friendliness during the interview. Smile, maintain eye contact, and engage with the interviewer to showcase your genuine passion for hospitality.
✨Demonstrate Communication Skills
Impeccable communication is essential for this role. Practice clear and concise responses to common interview questions. You might also want to prepare examples of how you've effectively handled customer inquiries or resolved issues in the past.
✨Research the Company
Familiarise yourself with Sandman Hotel Group's values and services. Understanding their approach to hospitality will help you align your answers with what they are looking for, showing that you are genuinely interested in being part of their team.
✨Prepare for Role-Specific Scenarios
Think about scenarios you might face as a receptionist, such as handling difficult guests or managing multiple tasks at once. Prepare to discuss how you would handle these situations, demonstrating your problem-solving skills and ability to stay calm under pressure.
