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- Tasks: As a Night Receptionist, you'll manage guest arrivals, provide assistance, and ensure a welcoming environment.
- Company: Join the Sandman Hotel Group, a vibrant 4-star hotel in Sheffield City Centre.
- Benefits: Enjoy flexible schedules, 28 days holiday, free parking, and up to 40% off food.
- Why this job: Perfect for night owls wanting to grow in hospitality while enjoying a supportive team culture.
- Qualifications: No prior experience needed, just a passion for customer service and a willingness to learn.
- Other info: Work 32-40 hours per week, with shifts typically from 23:00 to 07:00, including weekends.
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The Quays Hotel Sheffield are looking to recruit a Night Team Member to join a fantastic team at the 4 star 128 bedroom establishment in Sheffield City Centre.
Are you a Night Owl? We are looking for a dynamic, highly flexible personality who strives to exceed customer expectations as well as having a willingness to learn and develop within the hospitality industry.
The hours of work are 32-40 hours per week, working four or five shifts over seven days, shift start and finish times are typically 23:00 – 07:00 and include weekends & bank holidays. Key responsibilities of this role include:
- To provide a warm, welcoming and friendly environment
- Management of guest arrivals and departures
- Cashiering duties
- To provide guests with information and assistance as required
- Reservations handling
- Telephone handling
- Luggage assistance
- Reconciliation of payments, revenue streams & closing of business date, and the completion of all other Night Audit procedures
- Assist with security and in emergency situations
- All other duties as directed
The Ideal Candidate
- Always delivers exceptional customer service in a professional manner
- Is personable and presentable
- Works well both as part of a team and on own initiative, and with a good level of common sense
- Has a keen eye for detail with the ability to find, trace and correct anomalies
- Is highly reliable and very flexible with working patterns
- Has a strong willingness to learn and is keen to develop and progress within the hospitality industry
We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.
PERKS
- 28 days holiday per annum
- Additional Holiday with length of service milestones
- Flexible schedule
- Pension
- Free Parking whilst on shift
- Rewards and recognition
- Growth opportunities
- Dedicated Training Programme
- Team, Friends and Family Hotel rates
- Up to 40% of food discounts
- Referral Bonus starting at £250
- X3 complimentary nights stays to use in the UK, Ireland or North America
- Education & Skills Development Reimbursement program
- All Northland United Kingdom & Ireland team members are eligible for their brands specific perksin North America
Summation
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.
You must be legally entitled to work in UK to apply.
- Applications will not be accepted via email or in person.
**We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**
**ABSOLUTELY NO PHONE CALLS PLEASE**
Salary: $12.75 per hour
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
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Job function
Administrative
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Industries
Hospitality
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Night Receptionist employer: Sandman Hotel Group
Contact Detail:
Sandman Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Familiarise yourself with the Sandman Hotel Group's values and mission. Understanding their commitment to exceptional customer service will help you align your responses during any interviews or discussions.
✨Tip Number 2
Highlight your flexibility and willingness to work night shifts. Since this role requires working late hours, emphasising your adaptability can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous customer service experiences. Be ready to share specific examples of how you've exceeded customer expectations in past roles, as this is crucial for a Night Receptionist.
✨Tip Number 4
Showcase your problem-solving skills. The ability to handle emergencies and resolve guest issues efficiently is vital, so think of scenarios where you've successfully navigated challenges in a hospitality setting.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any previous roles where you managed guest interactions or worked night shifts.
Craft a Strong Cover Letter: Write a cover letter that showcases your personality and flexibility. Mention your willingness to learn and how you can contribute to creating a welcoming environment for guests.
Highlight Key Skills: In your application, focus on skills that align with the job description, such as attention to detail, reliability, and the ability to work both independently and as part of a team.
Follow Application Instructions: Ensure you apply through the StudySmarter website as specified. Double-check that you have included all required documents and that your application is free from errors before submitting.
How to prepare for a job interview at Sandman Hotel Group
✨Show Your Customer Service Skills
As a Night Receptionist, exceptional customer service is key. Prepare examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your ability to create a warm and welcoming environment.
✨Demonstrate Flexibility
The role requires a flexible schedule, so be ready to discuss your availability. Highlight any past experiences where you adapted to changing circumstances or worked varied shifts, showing that you're a reliable team player.
✨Highlight Attention to Detail
With responsibilities like managing guest arrivals and handling payments, attention to detail is crucial. Share specific instances where your keen eye helped prevent errors or improve processes in your previous jobs.
✨Express Your Willingness to Learn
The Sandman Hotel Group values personal development. Be prepared to talk about your eagerness to learn new skills and grow within the hospitality industry. Mention any relevant training or courses you've taken to show your commitment.