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- Tasks: Provide exceptional customer service and manage guest arrivals at night.
- Company: Join the Sandman Hotel Group, a vibrant 4-star hotel in Sheffield City Centre.
- Benefits: Enjoy flexible schedules, 28 days holiday, and discounts on food and hotel stays.
- Why this job: Perfect for night owls wanting to grow in the hospitality industry with a supportive team.
- Qualifications: No prior experience needed, just a friendly attitude and willingness to learn.
- Other info: Must be legally entitled to work in the UK; applications via the website only.
The predicted salary is between 20000 - 30000 £ per year.
The Hotel Night Auditor will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports. They are required to work through the night shift on the front desk.
JOB REQUIREMENTS:
- High School Diploma, G.E.D. or equivalent
- Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferred
- Experience in all aspects of customer service and people management
- Strong working knowledge of hospitality industry principles, methods, practices, and techniques
- Strong working knowledge of accounting practices and principles
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
- Exceptional conflict resolution, negotiation, and objection handling skills
- Able to respond quickly in a dynamic and changing environment
- Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
- Knowledge of cost analysis, fiscal management, and budgeting techniques
- Able to effectively communicate both verbally and in writing
- 20 hrs per week
DUTIES:
- Maintain an inventory of vacancies, reservations and room assignments
- Register arriving guests and assign rooms
- Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests\’ complaints
- Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
- Present statements of charges to departing guests and receive payment.
- Hotel security
- Post all daily room and outstanding charges.
- Take over from the evening cashier, checking and accepting float and takings.
- Accept revenue and floats from restaurant cashiers, ensuring that these are securely locked away.
- Accept and lock away keys from various departments.
- Prepare Credit Card/Charge Card summaries and post to DAB\’s account.
- Maintain a high standard of personal hygiene and appearance.
- Prepare and serve night menu room service items.
- Cleaning of bar and restaurant areas.
APPLICABLE SKILLS:
- Excellent customer relations.
- Must have time-management skills.
- Adaptable to change and be able to handle multiple priorities under pressure.
- Eager and focused to exceed guest expectations.
We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.
PERKS
- 28 days holiday per annum
- Additional Holiday with length of service milestones
- Flexible schedule
- Pension
- Free Parking whilst on shift
- Rewards and recognition
- Growth opportunities
- Dedicated Training Programme
- Team, Friends and Family Hotel rates
- Up to 40% of food discounts
- Referral Bonus starting at £250
- X3 complimentary nights stays to use in the UK, Ireland or North America
- Education & Skills Development Reimbursement program
- All Northland United Kingdom & Ireland team members are eligible for their brands specific perksin North America
SUMMATION:
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.
You must be legally entitled to work in UK to apply.
Applications will not be accepted via email or in person.
We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.
ABSOLUTELY NO PHONE CALLS PLEASE
#J-18808-Ljbffr
Night Receptionist employer: Sandman Hotel Group
Contact Detail:
Sandman Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Familiarise yourself with the Sandman Hotel Group's values and mission. Understanding their commitment to exceptional customer service will help you align your responses during any interviews or discussions.
✨Tip Number 2
Highlight your flexibility and willingness to work night shifts. Since this role requires working late hours, emphasising your adaptability can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous customer service experiences. Be ready to share specific examples of how you've exceeded customer expectations in past roles, as this is crucial for a Night Receptionist.
✨Tip Number 4
Showcase your problem-solving skills. The ability to handle emergencies and resolve guest issues efficiently is vital, so think of scenarios where you've successfully navigated challenges in a hospitality setting.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any previous roles where you managed guest interactions or worked night shifts, as this will show your suitability for the Night Receptionist position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention your flexibility, willingness to learn, and how you can contribute to creating a welcoming environment for guests at Sandman Hotel Group.
Highlight Key Skills: In your application, focus on skills that align with the job description, such as attention to detail, reliability, and the ability to work both independently and as part of a team. Use specific examples from your past experiences to illustrate these skills.
Follow Application Instructions: Ensure you submit your application through the designated platform on our website. Double-check that all required documents are included and that you have adhered to any specific instructions provided in the job listing.
How to prepare for a job interview at Sandman Hotel Group
✨Show Your Customer Service Skills
As a Night Receptionist, exceptional customer service is key. Prepare examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your ability to create a warm and welcoming environment.
✨Highlight Your Flexibility
The role requires a flexible schedule, including nights and weekends. Be ready to discuss your availability and any previous experience working varied shifts. This shows you're adaptable and ready to meet the demands of the job.
✨Demonstrate Attention to Detail
With responsibilities like managing guest arrivals and handling payments, attention to detail is crucial. Share instances where your keen eye helped you spot errors or improve processes, showcasing your reliability.
✨Express Your Willingness to Learn
The ideal candidate is eager to develop within the hospitality industry. Talk about your passion for learning and any relevant training or courses you've undertaken. This will show that you're committed to growing with the company.
