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- Tasks: Provide exceptional customer service and manage guest arrivals at night.
- Company: Join the Sandman Hotel Group, a vibrant 4-star hotel in Sheffield City Centre.
- Benefits: Enjoy flexible schedules, 28 days holiday, and discounts on food and hotel stays.
- Why this job: Perfect for night owls wanting to grow in the hospitality industry with a supportive team.
- Qualifications: No prior experience needed, just a friendly attitude and willingness to learn.
- Other info: Must be legally entitled to work in the UK; applications via the website only.
The predicted salary is between 20000 - 30000 £ per year.
Join to apply for the Night Receptionist role at Sandman Hotel Group
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Join to apply for the Night Receptionist role at Sandman Hotel Group
The Quays Hotel Sheffield are looking to recruit a Night Team Member to join a fantastic team at the 4 star 128 bedroom establishment in Sheffield City Centre.
Are you a Night Owl? We are looking for a dynamic, highly flexible personality who strives to exceed customer expectations as well as having a willingness to learn and develop within the hospitality industry.
The hours of work are 32-40 hours per week, working four or five shifts over seven days, shift start and finish times are typically 23:00 – 07:00 and include weekends & bank holidays. Key responsibilities of this role include:
- To provide a warm, welcoming and friendly environment
- Management of guest arrivals and departures
- Cashiering duties
- To provide guests with information and assistance as required
- Reservations handling
- Telephone handling
- Luggage assistance
- Reconciliation of payments, revenue streams & closing of business date, and the completion of all other Night Audit procedures
- Assist with security and in emergency situations
- All other duties as directed
The Ideal Candidate
- Always delivers exceptional customer service in a professional manner
- Is personable and presentable
- Works well both as part of a team and on own initiative, and with a good level of common sense
- Has a keen eye for detail with the ability to find, trace and correct anomalies
- Is highly reliable and very flexible with working patterns
- Has a strong willingness to learn and is keen to develop and progress within the hospitality industry
We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.
PERKS
- 28 days holiday per annum
- Additional Holiday with length of service milestones
- Flexible schedule
- Pension
- Free Parking whilst on shift
- Rewards and recognition
- Growth opportunities
- Dedicated Training Programme
- Team, Friends and Family Hotel rates
- Up to 40% of food discounts
- Referral Bonus starting at £250
- X3 complimentary nights stays to use in the UK, Ireland or North America
- Education & Skills Development Reimbursement program
- All Northland United Kingdom & Ireland team members are eligible for their brands specific perksin North America
Summation
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.
You must be legally entitled to work in UK to apply.
- Applications will not be accepted via email or in person.
**We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**
**ABSOLUTELY NO PHONE CALLS PLEASE**
Seniority level
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Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
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Job function
Administrative
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Industries
Hospitality
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Night Receptionist employer: Sandman Hotel Group
Contact Detail:
Sandman Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Familiarise yourself with the Sandman Hotel Group's values and mission. Understanding their commitment to exceptional customer service will help you align your responses during any interviews or discussions.
✨Tip Number 2
Highlight your flexibility and willingness to work night shifts. Since this role requires working late hours, emphasising your adaptability can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous customer service experiences. Be ready to share specific examples of how you've exceeded customer expectations in past roles, as this is crucial for a Night Receptionist.
✨Tip Number 4
Showcase your problem-solving skills. The ability to handle emergencies and resolve guest issues efficiently is vital, so think of scenarios where you've successfully navigated challenges in a hospitality setting.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any previous roles where you managed guest interactions or worked night shifts, as this will show your suitability for the Night Receptionist position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention your flexibility, willingness to learn, and how you can contribute to creating a welcoming environment for guests at Sandman Hotel Group.
Highlight Key Skills: In your application, focus on skills that align with the job description, such as attention to detail, reliability, and the ability to work both independently and as part of a team. Use specific examples from your past experiences to illustrate these skills.
Follow Application Instructions: Ensure you submit your application through the designated platform on our website. Double-check that all required documents are included and that you have adhered to any specific instructions provided in the job listing.
How to prepare for a job interview at Sandman Hotel Group
✨Show Your Customer Service Skills
As a Night Receptionist, exceptional customer service is key. Prepare examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your ability to create a warm and welcoming environment.
✨Highlight Your Flexibility
The role requires a flexible schedule, including nights and weekends. Be ready to discuss your availability and any previous experience working varied shifts. This shows you're adaptable and ready to meet the demands of the job.
✨Demonstrate Attention to Detail
With responsibilities like managing guest arrivals and handling payments, attention to detail is crucial. Share instances where your keen eye helped you spot errors or improve processes, showcasing your reliability.
✨Express Your Willingness to Learn
The ideal candidate is eager to develop within the hospitality industry. Talk about your passion for learning and any relevant training or courses you've undertaken. This will show that you're committed to growing with the company.
