At a Glance
- Tasks: Conduct nightly audits, manage guest registrations, and ensure top-notch customer service.
- Company: Join a vibrant hotel team dedicated to exceptional guest experiences.
- Benefits: Enjoy 28 days holiday, flexible schedules, and exclusive discounts.
- Other info: Dynamic night shift role with growth opportunities and dedicated training.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Customer service experience and strong communication skills are essential.
The Hotel Night Receptionist will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, and preparing various hotel operating reports. They are required to work through the night shift on the front desk.
Qualifications
- High School Diploma, G.E.D. or equivalent
- Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferred
- Experience in all aspects of customer service and people management
- Strong working knowledge of hospitality industry principles, methods, practices, and techniques
- Strong working knowledge of accounting practices and principles
- Ability to analyze and interpret the needs of clients and offer appropriate options, solutions, and resolutions required
- Exceptional conflict resolution, negotiation, and objection handling skills
- Able to respond quickly in a dynamic and changing environment
- Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
- Knowledge of cost analysis, fiscal management, and budgeting techniques
- Able to effectively communicate both verbally and in writing
32 hours per week, £13.25 per hour
Duties
- Maintain an inventory of vacancies, reservations and room assignments
- Register arriving guests and assign rooms
- Answer enquiries regarding hotel services and registration by letter, by telephone and in person; provide information about services available in the community and respond to guests' complaints
- Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
- Present statements of charges to departing guests and receive payment
- Hotel security
- Post all daily room and outstanding charges
- Take over from the evening cashier, checking and accepting float and takings
- Accept revenue and floats from restaurant cashiers, ensuring that these are securely locked away
- Accept and lock away keys from various departments
- Prepare Credit Card/Charge Card summaries and post to DAB's account
- Maintain a high standard of personal hygiene and appearance
- Prepare and serve night menu room service items
- Clean bar and restaurant areas
Skills
- Excellent customer relations
- Must have time-management skills
- Adaptable to change and able to handle multiple priorities under pressure
- Eager and focused to exceed guest expectations
Benefits
- 28 days holiday per annum
- Additional holiday with length of service milestones
- Flexible schedule
- Pension
- Free parking whilst on shift
- Rewards and recognition
- Growth opportunities
- Dedicated training programme
- Team, Friends and Family Hotel rates
- Up to 40% food discounts
- Referral bonus starting at £250
- X3 complimentary nights stays to use in the UK, Ireland or North America
Night Receptionist employer: Sandman Hotel Group
Sandman Hotel Group is an exceptional employer that values its staff by offering a competitive pay rate and a flexible schedule, making it ideal for those seeking work-life balance. With 28 days of holiday, a pension plan, and comprehensive training programs, employees are encouraged to grow within the hospitality industry while enjoying a supportive and dynamic work culture in the vibrant city of Sheffield.
