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- Tasks: Provide exceptional customer service and manage guest arrivals and departures.
- Company: Join the vibrant team at Sandman Signature Gatwick/Crawley Hotel.
- Benefits: Enjoy 28 days holiday, flexible schedules, and fantastic perks.
- Why this job: Perfect for night owls wanting to grow in the hospitality industry.
- Qualifications: Must be computer literate and have a passion for customer service.
- Other info: Great growth opportunities and a supportive team environment.
The predicted salary is between 20000 - 30000 £ per year.
The Sandman Signature Gatwick/Crawley Hotel are looking to recruit a Night Auditor to join a fantastic team at the 4-star 151 bedroom establishment in Crawley. Are you a Night Owl? We are looking for a dynamic, highly flexible personality who strives to exceed customer expectations as well as having a willingness to learn and develop within the hospitality industry. We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.
Overview
The hours of work are typically 22:45-07:15 and include weekends and bank holidays.
Responsibilities
- To provide a warm, welcoming and friendly environment
- Management of guest arrivals and departures
- Cashiering duties
- To provide guests with information and assistance as required
- Reservations handling
- Telephone handling
- Luggage assistance
- Reconciliation of payments, revenue streams and closing of business date, and the completion of all other Night Audit procedures
- Team Training
- All other duties as directed from the Front of House Manager
- Demonstrate good judgment and common sense
- Computer literate with knowledge of a variety of computer software applications, including the Microsoft Office Suite
- Superior written and oral communication skills
- Excellent organizational and time management skills, with the ability to set priorities for self and others
- Always delivers exceptional customer service in a professional manner
- Is personable and presentable
- Works well both as part of a team and on own initiative, with a good level of common sense
- Has a keen eye for detail with the ability to find, trace and correct anomalies
- Is highly reliable and very flexible with working patterns
- Has a strong willingness to learn and is keen to develop and progress within the hospitality industry
Qualifications
- Computer literacy with knowledge of a variety of computer software applications, including the Microsoft Office Suite
Benefits
- 28 days holiday per annum
- Flexible schedule
- Pension
- Free Parking whilst on shift
- Rewards and recognition
- Growth opportunities
- Dedicated Training Programme
- EAP support and counselling
- Employee & Immediate Family Assistance Programme
Perks after 3 months
- Team, Friends and Family Hotel rates
- Up to 40% of food discounts
- Northland Mountain Resorts
- Northland Sports
Perks after 12 months
- X3 complimentary nights stays to use in the UK, Ireland or North America
#J-18808-Ljbffr
Night Auditor employer: Sandman Hotel Group
Contact Detail:
Sandman Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Auditor role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your dynamic and flexible nature shine through. Remember, they’re looking for someone who fits into their fantastic team, so be yourself!
✨Tip Number 3
Prepare for those common interview questions! Brush up on your customer service skills and think of examples where you've gone above and beyond. They want to see that you can deliver exceptional service, so come ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Show Your Night Owl Spirit: When writing your application, let your personality shine through! We want to see that dynamic and flexible side of you that matches our team vibe. Share any experiences that highlight your customer service skills and your love for the hospitality industry.
Tailor Your CV: Make sure your CV is tailored to the Night Auditor role. Highlight relevant experience, especially in cashiering, guest management, and any computer software skills you have. We appreciate attention to detail, so ensure everything is neat and well-organised!
Craft a Friendly Cover Letter: Your cover letter is your chance to connect with us! Keep it friendly and professional, and explain why you’re excited about the opportunity at Sandman Signature. Mention how you can contribute to creating a warm and welcoming environment for our guests.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our fantastic team!
How to prepare for a job interview at Sandman Hotel Group
✨Know Your Role
Familiarise yourself with the responsibilities of a Night Auditor. Understand the importance of guest management, cashiering duties, and the night audit procedures. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Flexibility
Since the job requires a highly flexible personality, be prepared to discuss your adaptability. Share examples from past experiences where you've successfully adjusted to changing situations or worked unconventional hours. This will demonstrate that you’re a perfect fit for the night shift.
✨Emphasise Customer Service Skills
Exceptional customer service is key in hospitality. Prepare to share specific instances where you went above and beyond for a guest. Highlight your ability to create a warm and welcoming environment, as this aligns perfectly with what the hotel is looking for.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and growth within the company. This shows your enthusiasm for the role and helps you gauge if the hotel is the right fit for you.
