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- Tasks: Provide exceptional customer service and manage guest arrivals and departures.
- Company: Join the vibrant team at Sandman Signature Gatwick/Crawley Hotel.
- Benefits: Enjoy 28 days holiday, flexible schedules, and fantastic perks.
- Why this job: Perfect for night owls wanting to grow in the hospitality industry.
- Qualifications: Must be computer literate and have a passion for customer service.
- Other info: Great growth opportunities and a supportive team environment.
The predicted salary is between 20000 - 30000 £ per year.
Join our team and enjoy the many benefits of working for Sandman Hotel Group, privately‑owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.
The Hotel Night Auditor will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports. They are required to work through the night shift on the front desk.
Job Requirements
- High School Diploma, G.E.D. or equivalent
- Completion of a two‑year apprenticeship program, or a college program in front desk operations or hotel management preferred
- Experience in all aspects of customer service and people management
- Strong working knowledge of hospitality industry principles, methods, practices, and techniques
- Strong working knowledge of accounting practices and principles
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
- Exceptional conflict resolution, negotiation, and objection handling skills
- Able to respond quickly in a dynamic and changing environment
- Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
- Knowledge of cost analysis, fiscal management, and budgeting techniques
- Able to effectively communicate both verbally and in writing
Duties
- Maintain an inventory of vacancies, reservations and room assignments
- Register arriving guests and assign rooms
- Answer enquires regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests\’ complaints
- Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
- Present statements of charges to departing guests and receive payment.
- Hotel security
- Post all daily room and outstanding charges.
- Take over from the evening cashier, checking and accepting float and takings.
- Accept revenue and floats from restaurant cashiers, ensuring that these are securely locked away.
- Accept and lock away keys from various departments.
- Prepare Credit Card/Charge Card summaries and post to DAB\’s account.
- Maintain a high standard of personal hygiene and appearance.
- Prepare and serve night menu room service items.
- Cleaning of bar and restaurant areas.
Applicable Skills
- Excellent customer relations.
- Must have time‑management skills.
- Adaptable to change and be able to handle multiple priorities under pressure.
- Eager and focused to exceed guest expectations.
We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.
Perks
- 28 days holiday per annum
- Additional Holiday with length of service milestones
- Flexible schedule
- Pension
- Free Parking whilst on shift
- Rewards and recognition
- Growth opportunities
- Dedicated Training Programme
- Team, Friends and Family Hotel rates
- Up to 40% of food discounts
- Referral Bonus starting at £250
- X3 complimentary nights stays to use in the UK, Ireland or North America
- Education & Skills Development Reimbursement program
- All Northland United Kingdom & Ireland team members are eligible for their brands specific perks in North America
Summation
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.
You must be legally entitled to work in UK to apply.
Applications will not be accepted via email or in person.
We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.
ABSOLUTELY NO PHONE CALLS PLEASE
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Night Auditor employer: Sandman Hotel Group
Contact Detail:
Sandman Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Auditor role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your dynamic and flexible nature shine through. Remember, they’re looking for someone who fits into their fantastic team, so be yourself!
✨Tip Number 3
Prepare for those common interview questions! Brush up on your customer service skills and think of examples where you've gone above and beyond. They want to see that you can deliver exceptional service, so come ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Show Your Night Owl Spirit: When writing your application, let your personality shine through! We want to see that dynamic and flexible side of you that matches our team vibe. Share any experiences that highlight your customer service skills and your love for the hospitality industry.
Tailor Your CV: Make sure your CV is tailored to the Night Auditor role. Highlight relevant experience, especially in cashiering, guest management, and any computer software skills you have. We appreciate attention to detail, so ensure everything is neat and well-organised!
Craft a Friendly Cover Letter: Your cover letter is your chance to connect with us! Keep it friendly and professional, and explain why you’re excited about the opportunity at Sandman Signature. Mention how you can contribute to creating a warm and welcoming environment for our guests.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our fantastic team!
How to prepare for a job interview at Sandman Hotel Group
✨Know Your Role
Familiarise yourself with the responsibilities of a Night Auditor. Understand the importance of guest management, cashiering duties, and the night audit procedures. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Flexibility
Since the job requires a highly flexible personality, be prepared to discuss your adaptability. Share examples from past experiences where you've successfully adjusted to changing situations or worked unconventional hours. This will demonstrate that you’re a perfect fit for the night shift.
✨Emphasise Customer Service Skills
Exceptional customer service is key in hospitality. Prepare to share specific instances where you went above and beyond for a guest. Highlight your ability to create a warm and welcoming environment, as this aligns perfectly with what the hotel is looking for.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and growth within the company. This shows your enthusiasm for the role and helps you gauge if the hotel is the right fit for you.
