At a Glance
- Tasks: Provide exceptional customer service and manage guest arrivals and departures.
- Company: Join the Sandman Signature Newcastle Hotel, a vibrant 4-star establishment.
- Benefits: Enjoy 28 days holiday, flexible schedules, and discounts on food and hotel stays.
- Other info: Dynamic team environment with great growth opportunities and training.
- Why this job: Perfect for night owls wanting to grow in the hospitality industry.
- Qualifications: Customer service skills and a willingness to learn are essential.
The predicted salary is between 22000 - 26000 € per year.
The Sandman Signature Newcastle Hotel is looking to recruit a Night Auditor to join a fantastic team at the 4 star 170 bedroom establishment in Newcastle City Centre. Are you a Night Owl? We are looking for a dynamic, highly flexible personality who strives to exceed customer expectations as well as having a willingness to learn and develop within the hospitality industry.
The hours of work are 32-40 hours per week, working four or five shifts over seven days, with shift start and finish times typically from 22:45 to 07:15, including weekends and bank holidays.
Key responsibilities of this role include:
- Provide a warm, welcoming and friendly environment
- Manage guest arrivals and departures
- Perform cashiering duties
- Provide guests with information and assistance as required
- Handle reservations
- Handle telephone enquiries
- Assist with luggage
- Reconcile payments, revenue streams & close business day, and complete all other Night Audit procedures
- Assist the Night Manager with security and in emergency situations
- Perform all other duties as directed
The ideal candidate:
- Always delivers exceptional customer service in a professional manner
- Is personable and presentable
- Works well both as part of a team and on own initiative, with a good level of common sense
- Has a keen eye for detail with the ability to find, trace and correct anomalies
- Is highly reliable and very flexible with working patterns
- Has a strong willingness to learn and is keen to develop and progress within the hospitality industry
PERKS:
- 28 days holiday per annum, additional holiday with length of service milestones
- Flexible schedule
- Pension
- Rewards and recognition
- Growth opportunities
- Dedicated Training Programme
- Team, Friends and Family Hotel rates
- Up to 40% off food discounts
- Referral Bonus starting at £250
- X3 complimentary nights stays to use in the UK, Ireland or North America
- Education & Skills Development Reimbursement program
All Northland United Kingdom & Ireland team members are eligible for their brands specific perks in North America.
Night Auditor in Newcastle upon Tyne employer: Sandman Hotel Group
The Sandman Signature Newcastle Hotel is an exceptional employer, offering a vibrant work culture where team members are valued and encouraged to grow within the hospitality industry. With flexible scheduling, comprehensive training programmes, and generous perks such as discounted stays and food, employees can thrive in a supportive environment while enjoying the dynamic atmosphere of Newcastle City Centre.
StudySmarter Expert Advice🤫
We think this is how you could land Night Auditor in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Auditor role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your dynamic and flexible nature shine through. Remember, they’re looking for someone who fits into their fantastic team, so be yourself!
✨Tip Number 3
Prepare for those common interview questions! Think about how you would handle guest complaints or manage multiple tasks during busy shifts. Practising your responses will help you feel more confident when it’s time to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making your job search a breeze.
We think you need these skills to ace Night Auditor in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share why you're excited about the Night Auditor role at The Sandman Signature Newcastle Hotel.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your customer service experience and any relevant skills that match what we're looking for. We love seeing how your background fits with our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Avoid fluff and focus on what makes you a great fit for the Night Auditor position.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sandman Hotel Group
✨Know Your Role Inside Out
Before the interview, make sure you understand the key responsibilities of a Night Auditor. Familiarise yourself with tasks like managing guest arrivals and departures, handling reservations, and performing cashiering duties. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since exceptional customer service is crucial in hospitality, prepare examples from your past experiences where you went above and beyond for a guest. Think about situations where you resolved issues or created a memorable experience. This will demonstrate your ability to exceed customer expectations.
✨Be Ready for Flexibility Questions
The job requires a flexible schedule, so be prepared to discuss your availability and willingness to work various shifts, including weekends and bank holidays. Highlight any previous experience you have with flexible working hours to show that you can adapt to the demands of the role.
✨Demonstrate Your Willingness to Learn
The ideal candidate is someone who is eager to learn and develop within the hospitality industry. Be ready to talk about how you’ve pursued personal or professional development in the past. Mention any training programmes or skills you've acquired that relate to the role, showing that you're committed to growing in your career.
