At a Glance
- Tasks: Lead a dynamic housekeeping team and ensure top-notch cleanliness standards.
- Company: Join a vibrant hospitality team with a focus on excellence and guest satisfaction.
- Benefits: Enjoy flexible hours, 28 days holiday, and discounts on food and hotel stays.
- Other info: Great growth opportunities and dedicated training programmes await you!
- Why this job: Make a real impact in a supportive environment while developing your leadership skills.
- Qualifications: Experience in hospitality supervision and strong people management skills required.
The predicted salary is between 12 - 15 £ per hour.
Responsibilities:
- Management of company procedures including up to 85 room audits per shift, job of the day, and periodical cleaning tasks.
- Housekeeping Office presentation.
- Supporting the deputy head housekeeper with overseeing the team of full and part-time housekeepers, including management of daily sales sheets and staff time sheets.
- Maintaining consistently high standards of cleanliness and ensuring staff are polite, courteous, and attentive to guests' needs.
- Managing stock control of all cleaning products, chemicals, and laundry.
- In the absence of the Head Housekeeper, attending and proactively participating in communication meetings.
- Providing leadership, training, support, and motivation to the housekeeping team to maintain high standards of excellence.
- Providing support to the Head Housekeeper and deputising in their absence.
- Effective daily utilisation of the computer system Opera Cloud.
- Supporting the Head Housekeeper with compliance and achieving standards via regular communication to the GM regarding expenditure and support required.
- Ensuring compliance with HR procedures including work permits & ID, key security, guest security, and lost property procedures.
- Financial control, supporting the Head Housekeeper with Room Attendant productivity, Supervisory hours, and weekly budget control.
- Assisting with the development of a proactive relationship with the Front of House team and Maintenance team, ensuring all rooms are cleaned in conjunction with guests' check-ins/departures.
Experience / Qualifications:
- A welcoming, friendly, and outgoing manner with the ability to develop and motivate your team.
- Experience in a supervisory capacity in the hospitality industry or a similar customer service sector.
- Excellent people management skills and understanding of rotas and schedules.
- A high level of attention to detail and demonstration of high-quality standards.
- A hands-on approach to support the front-line team and clean rooms when required, with the ability to multitask.
- Flexible working hours, including weekends.
- Self-starter qualities – ambitious, passionate with excellent leadership qualities.
- Strong time management skills, with the ability to set and achieve priorities.
- Able to problem-solve under pressure.
Perks:
- 28 days holiday per annum (additional holiday with length of service milestones).
- Flexible schedule.
- Pension.
- Rewards and recognition.
- Growth opportunities.
- Dedicated training programme.
- Team, friends, and family hotel rates.
- Up to 40% food discounts.
- Referral bonus starting at £250.
- Three complimentary nights stays to use in the UK, Ireland, or North America.
- Education & skills development reimbursement programme.
You must be legally entitled to work in the UK to apply.
Housekeeping Supervisor in Newcastle upon Tyne employer: Sandman Hotel Group
Join a dynamic and supportive team as a Housekeeping Supervisor, where your leadership will shine in maintaining high standards of cleanliness and guest satisfaction. With flexible working hours, a dedicated training programme, and generous perks including holiday allowances and discounts, this role offers a rewarding environment for personal and professional growth in the heart of the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Supervisor in Newcastle upon Tyne
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Sandman Hotel Group and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Housekeeping Supervisor in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Sandman Hotel Group that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Sandman Hotel Group.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Sandman Hotel Group get a sense of who you are beyond your experience!
How to prepare for a job interview at Sandman Hotel Group
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Sandman Hotel Group and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
