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- Tasks: Welcome guests and create memorable experiences at our vibrant hotel.
- Company: Join the Sandman Signature Newcastle Hotel, known for its stylish design and warm atmosphere.
- Benefits: Enjoy flexible schedules, 28 days holiday, and discounts on food and hotel stays.
- Why this job: Be the first point of contact and make a real impact on guest satisfaction.
- Qualifications: Friendly attitude and excellent communication skills are essential; hospitality experience is a plus.
- Other info: Great growth opportunities and dedicated training programme await you!
The predicted salary is between 24000 - 36000 £ per year.
Join Our Team as a Guest Service Receptionist - Duty Manager at Sandman Signature Newcastle Hotel! Are you passionate about creating exceptional guest experiences? Do you have a friendly and welcoming personality that puts guests at ease? If so, we have an exciting opportunity for you to be a part of the guest service team at Sandman Signature Newcastle Hotel.
At Sandman Signature Newcastle Hotel, we are committed to providing our guests with a warm and memorable stay. Our hotel is renowned for its contemporary comfort, stylish design, and convenient location. We pride ourselves on delivering a welcoming atmosphere that captures the spirit of Newcastle.
As a Guest Service Receptionist, you will be the first point of contact for our valued guests. Your role is crucial in setting the tone for their experience at our hotel. You will provide outstanding service from the moment they arrive, ensuring their needs are met, questions are answered, and concerns are addressed with a genuine smile.
Responsibilities:- Welcome guests with a friendly and professional demeanor, creating a positive first impression.
- Check-in and check-out guests efficiently, ensuring accurate information and a seamless experience.
- Handle guest inquiries, requests, and concerns promptly and courteously.
- Assist guests in navigating the hotel's facilities and services, providing recommendations for local attractions and dining.
- Process reservations and room assignments with attention to detail and guest preferences.
- Coordinate with other hotel departments to fulfill guest requests and enhance their stay.
- Maintain a neat and organized front desk area, ensuring all guest information is confidential and secure.
- Demonstrate a customer-centric attitude, going above and beyond to exceed guest expectations.
- Collaborate with the team to ensure a smooth and efficient flow of operations.
- Uphold the highest standards of guest service, ensuring every guest feels valued and appreciated.
- Supervise and lead the front desk team while on shift as Duty manager.
- Previous experience in a supervisory role within the hospitality industry is preferred but not essential; a friendly and welcoming attitude is a must!
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Enthusiastic and proactive approach to problem-solving.
- Customer-focused mindset with a genuine passion for creating memorable guest experiences.
- Proficiency in using computer systems and software for check-in/out procedures.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- 28 days holiday per annum
- Additional Holiday with length of service milestones
- Flexible schedule
- Pension
- Free Parking whilst on shift
- Rewards and recognition
- Growth opportunities
- Dedicated Training Programme
- Team, Friends and Family Hotel rates
- Up to 40% of food discounts
- Referral Bonus starting at £250
- X3 complimentary nights stays to use in the UK, Ireland or North America
- Education & Skills Development Reimbursement program
We invite you to join our team as a Guest Service Receptionist at Sandman Signature Newcastle Hotel. Be a key player in welcoming guests to our vibrant establishment and contribute to the lasting memories they take with them.
Guest Service Receptionist/Duty Manager in Newcastle upon Tyne employer: Sandman Hotel Group
Contact Detail:
Sandman Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Receptionist/Duty Manager in Newcastle upon Tyne
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Sandman Signature Newcastle Hotel. Familiarise yourself with their services and values so you can show off your knowledge and enthusiasm during the chat.
✨Tip Number 2
Practice your people skills! As a Guest Service Receptionist, you'll be the face of the hotel. Role-play common guest scenarios with friends or family to boost your confidence in handling inquiries and complaints with a smile.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview – it shows you care about the role and the guests you'll be serving.
✨Tip Number 4
Apply through our website! We want to see your application come through our official channels. It’s the best way to ensure your details are seen by the right people and gives you a better chance of landing that interview.
We think you need these skills to ace Guest Service Receptionist/Duty Manager in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your friendly and welcoming personality shine through! We want to see how you connect with guests and create memorable experiences, so don’t be shy about sharing your passion for hospitality.
Tailor Your CV: Make sure your CV is tailored to the Guest Service Receptionist role. Highlight any relevant experience in customer service or hospitality, and don’t forget to mention your organisational skills and attention to detail – these are key for us!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Remember, we only accept applications through our website, so make sure to submit yours there! It’s the best way for us to receive your details and get you into the process smoothly.
How to prepare for a job interview at Sandman Hotel Group
✨Know the Hotel Inside Out
Before your interview, take some time to research Sandman Signature Newcastle Hotel. Familiarise yourself with its services, amenities, and local attractions. This knowledge will not only impress your interviewers but also help you answer questions about how you can enhance guest experiences.
✨Showcase Your People Skills
As a Guest Service Receptionist, your ability to connect with guests is crucial. During the interview, share specific examples of how you've successfully handled guest inquiries or resolved issues in the past. Highlight your friendly and welcoming personality, as this is key to creating memorable experiences.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've had to think on your feet. The hotel industry can be unpredictable, so showcasing your proactive approach to problem-solving will demonstrate that you're ready to handle any situation that arises while ensuring guest satisfaction.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or the hotel's approach to guest service. This shows your genuine interest in the role and helps you determine if it's the right fit for you.