Front Office Manager in Newcastle upon Tyne

Are you ready to lead the front‐of‐house experience in one of Newcastle's most vibrant, guest‐focused hotels? At Sandman Signature, we blend the science of hotel management with the art of true hospitality - and we’re looking for a Front Office Manager who embodies both.

If you’re a confident leader, a natural organiser, and someone who thrives in a fast‐paced, people‐centred environment, this is your opportunity to shape the heartbeat of our hotel.

At Sandman Signature Newcastle Hotel, we are committed to providing our guests with a warm and memorable stay. Our hotel is renowned for its contemporary comfort, stylish design, and convenient location. We pride ourselves on delivering a welcoming atmosphere that captures the spirit of Newcastle.

As the first point of contact for our guests, the Front Office is where exceptional experiences begin. You will play a pivotal role in setting the tone - leading the Front Desk, Reservations, and Night Team with energy, professionalism, and not only meet but consistently exceed guest expectations and develop the team.

Reporting directly to The General Manager, the ideal candidate will have a minimum of 2 years Head Of Department experience in a hospitality/customer service background. They will also be able to deliver results, maximising profits through operational procedures and sales.

The role is for a minimum of 40 hours per week and successful candidates will be expected to work shifts where the business requires, including days, late evenings, weekends, Bank Holidays and overnight.

• Clear and Confident Communication
• Effective Decision-Making
• Adaptable and Positive Can‐Do Attitude
• Strategic Planning & Strong Organisation
• Develop, motivate and coach your team to exceed expectations
• Maintain brand standards, uphold policies, and champion operational excellence
• Build strong relationships with guests, clients, and internal departments
• Drive improvements that enhance service, efficiency, and team morale

• Minimum 2 years Head of Department experience within hospitality or customer service.
• Hands‐on leadership style and exceptional team‐development skills.
• Excellent written and verbal communication skills.
• Exceptional organisational and time management skills with the ability to set priorities for self and others in the department.
• Ability to develop and motivate staff to achieve challenging goals.
• Attention to detail.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Computer literacy, including Microsoft 365 and hotel PMS.
• Legally entitled to work in the UK.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

• 28 days holiday per annum
• Additional Holiday with length of service milestones
• Flexible schedule
• Pension
• Free Parking whilst on shift
• Rewards and recognition
• Growth opportunities
• Dedicated Training Programme
• Team, Friends and Family Hotel rates
• Up to 40% of food discounts
• Referral Bonus starting at £250
• X3 complimentary nights stays to use in the UK, Ireland or North America after one-year continuous service.

Reimbursement program. All Northland United Kingdom & Ireland team members are eligible for their brands specific perks in North America.

If you are an inspiring leader with a passion for exceptional guest service and a drive to elevate front office operations, we’d love to hear from you. Join our dynamic team and play a key role in shaping memorable guest experiences at Sandman Signature Newcastle. Apply today and take the next step in your hospitality career.