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- Tasks: Clean and maintain guest rooms to ensure a welcoming environment.
- Company: Join the Sandman Hotel Group, a privately-owned hospitality company.
- Benefits: Enjoy 28 days holiday, flexible schedules, and up to 40% food discounts.
- Why this job: Be a brand ambassador and create positive experiences for guests.
- Qualifications: Excellent customer relations and time-management skills required.
- Other info: Growth opportunities and dedicated training programme available.
The predicted salary is between 18000 - 24000 £ per year.
Overview
Join our team and enjoy the many benefits of working for Sandman Hotel Group, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.
The Room Attendant will promote a positive image of the property to guests, and must be pleasant, friendly and able to address problems or special requests. The Room Attendant must understand his/her role as brand ambassador and provide positive brand experiences to all customers.
Responsibilities
- Clean rooms according to Sandman Hotels standards
- Maintains an up to date knowledge of all chemicals and cleaning products, and the correct handling procedures
- Responds to guests and staff inquiries, requests and complaints in a prompt and courteous manner
- Ensures all lost property items left in guest rooms are recorded on the worksheet and handed in to the Supervisor/Manager at the end of the shift
- Ensures all maintenance and safety hazards are promptly reported to the Supervisor/Manager to minimize hazard risk
- Takes personal responsibility for equipment, ensuring it is operated correctly and secure at all times
- Reports any unusual or suspicious persons/activities happening in the area of security to the manager
- Reports any maintenance issues including burned out light bulbs
- Check under bed, drawers, and closet for left behind articles and or trash
- Cleans sink and fixtures and restock all terry, soap, glasses, comment cards, coffee and other amenities
- Clean coffee pots when needed, and ensures pots are plugged in
- Arrange furniture following use by guests
- Ensure security of guest rooms and privacy of guests
- Perform Laundry tasks when necessary including collect, sort, transport laundry at the beginning of each shift
- Remove laundry from dryers and fold immediately to prevent wrinkling
- Stock linen supply room with clean linens for use for next day
- Laundry to include: bed linens, blankets, Duvets/Comforters, towels & face cloths, and restaurant table linens. At end of day all cleaning cloths will also be washed, dried and folded for housekeeping needs
- Small mending repairs required as needed
- Perform Houseperson duties if required
Applicable Skills
- Excellent customer relations.
- Must have time-management skills.
- Adaptable to change and be able to handle multiple priorities under pressure.
- Eager and focused to exceed guest expectations.
We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.
Perks
- 28 days holiday per annum
- Additional Holiday with length of service milestones
- Flexible schedule
- Pension
- Rewards and recognition
- Growth opportunities
- Dedicated Training Programme
- Team, Friends and Family Hotel rates
- Up to 40% of food discounts
- Referral Bonus starting at £250
- X3 complimentary nights stays to use in the UK, Ireland or North America
- Education & Skills Development Reimbursement program
- All Northland United Kingdom & Ireland team members are eligible for their brands specific perks in North America
Summation
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.
You must be legally entitled to work in UK to apply.
Applications will not be accepted via email or in person.
We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.
ABSOLUTELY NO PHONE CALLS PLEASE
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Housekeeping Room Attendant employer: Sandman Hotel Group
Contact Detail:
Sandman Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Room Attendant
✨Tip Number 1
Get to know the Sandman Hotel Group! Research their values and culture so you can show how you fit in during interviews. We want to see your passion for hospitality shine through!
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to housekeeping and customer service. We recommend role-playing with a friend to boost your confidence.
✨Tip Number 3
Dress the part! When you come in for an interview, make sure you look neat and professional. It shows that you respect the opportunity and are serious about joining our team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re tech-savvy and ready to embrace the digital age of hospitality.
We think you need these skills to ace Housekeeping Room Attendant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how friendly and pleasant you are, as these traits are key for a Room Attendant. Don’t be afraid to share a bit about yourself and why you’re excited about joining our team.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your customer service skills and any relevant experience in housekeeping or hospitality. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforwardness, so make it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Remember, the best way to apply is through our website! This ensures your application gets to the right place and helps us keep everything organised. Plus, it’s super easy to do!
How to prepare for a job interview at Sandman Hotel Group
✨Know the Company
Before your interview, take some time to research Sandman Hotel Group. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Room Attendant, you'll be interacting with guests regularly. Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting your ability to handle requests and complaints with a positive attitude will demonstrate that you're the right fit for the role.
✨Be Ready for Practical Questions
Expect questions about cleaning procedures, handling chemicals, and maintaining safety standards. Brush up on your knowledge of cleaning products and their proper use. Being able to discuss these topics confidently will show that you’re prepared and knowledgeable.
✨Dress the Part
Even though the role is hands-on, first impressions matter! Dress smartly for your interview to convey professionalism. A neat appearance reflects your understanding of the importance of cleanliness and presentation in the hospitality industry.
