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- Tasks: Lead a team to ensure exceptional guest experiences and smooth hotel operations.
- Company: Join The Quays Hotel Sheffield, part of The Sandman Hotel Group, known for outstanding hospitality.
- Benefits: Enjoy free parking, employee discounts, and career growth opportunities in a dynamic environment.
- Why this job: Be a key player in creating memorable stays and enhancing guest satisfaction.
- Qualifications: Previous hospitality management experience preferred; strong communication and problem-solving skills required.
- Other info: Flexibility to work shifts, including weekends and holidays, is essential.
The predicted salary is between 30000 - 42000 £ per year.
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Join Our Team as Guest Service Manager at The Quays Hotel Sheffield
Are you passionate about delivering exceptional guest experiences? Do you have a knack for leadership and problem-solving? If so, we have the perfect opportunity for you at The Quays Hotel Sheffield as a Guest Service Manager.
About Us:
Owned and operated by The Sandman Hotel Group, at The Quays Hotel Sheffield we are dedicated to providing our guests with memorable stays and unparalleled hospitality. Our hotel is known for its modern comfort, elegant design, outstanding leisure facilities and convenient location. We take pride in creating a welcoming atmosphere that reflects the spirit of our property.
Position: Guest Service Manager
Job Overview :
As Guest Service Manager, you will play a pivotal role in ensuring our guests have an outstanding experience from the moment they step through our doors. Reporting to our Front Office Manager, you will assist in leading a team of dedicated front-line staff to deliver exceptional service, manage daily operations and handle guest inquiries and concerns. Your focus will be on maintaining high standards of guest satisfaction, employee engagement, and operational efficiency. In addition, you will be the person in charge of the hotel during your shifts, responsible for making critical decisions and dealing with emergency situations.
Responsibilities:
- Supervise and lead the front desk to ensure seamless check-in/out processes, accurate information, and attentive service
- Handle guest inquiries, concerns, and special requests promptly and professionally
- Oversee daily operations ensuring smooth co-ordination among different departments
- Train, mentor, and motivate staff to uphold our service standards and create a positive work environment
- Collaborate with other departments to ensure guest needs are met and exceeded
- Assist in managing reservations, room assignments, and room inventory
- Maintain a strong knowledge of hotel services, amenities, and local attractions to provide accurate recommendations to guests
- Address and resolve any guest issues or complaints effectively and efficiently
- Ensure compliance with hotel policies, procedures, and safety standards
Qualifications :
- Previous experience in a supervisory or managerial role within the hospitality industry is preferred
- Exceptional interpersonal and communication skills
- Strong problem-solving abilities and the capacity to handle challenging situations with grace
- Customer-focused mindset with a commitment to delivering outstanding guest experiences
- Proficiency in hotel management software and Microsoft Office Suite, preferred
- Flexibility to work shifts, including weekends and holidays
- A diploma or degree in hospitality management or a related field is a plus
- Pension
- Free Parking whilst on shift
- Rewards & Recognition
- Opportunity to work in a dynamic and fast-paced hospitality environment
- Career growth and development opportunities within a reputable hotel chain
- Employee discounts on hotel stays, dining, and other hotel services
If you are a driven and dedicated individual with a passion for hospitality and guest service, we invite you to join our team at The Quays Hotel Sheffield as a Guest Service Manager. Take the next step in your career journey with us and help create unforgettable experiences for our guests.
SUMMATION:
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.
You must be legally entitled to work in UK to apply.
**Applications will not be accepted via email or in person.
**We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**
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Guest Service Manager employer: Sandman Hotel Group
Contact Detail:
Sandman Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Manager
✨Tip Number 1
Familiarise yourself with The Quays Hotel Sheffield and its unique offerings. Understanding the hotel's services, amenities, and local attractions will help you demonstrate your knowledge during the interview, showing that you're genuinely interested in the role.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Be ready to discuss specific situations where you resolved conflicts or improved team performance, as this is crucial for a Guest Service Manager.
✨Tip Number 3
Network within the hospitality industry, especially with professionals who have experience at The Sandman Hotel Group. Engaging with current or former employees can provide valuable insights and potentially give you an edge in your application.
✨Tip Number 4
Prepare to discuss your problem-solving abilities by thinking of examples where you've handled challenging guest situations. Being able to articulate your approach to maintaining high guest satisfaction will be key in demonstrating your fit for the role.
We think you need these skills to ace Guest Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management and showcases your leadership skills. Use specific examples that demonstrate your ability to handle guest inquiries and manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for guest service and your understanding of the role. Mention why you want to work at The Quays Hotel Sheffield and how your skills align with their values and mission.
Highlight Relevant Skills: In your application, emphasise your problem-solving abilities, customer-focused mindset, and proficiency in hotel management software. These are key attributes for the Guest Service Manager position.
Follow Application Instructions: Ensure you apply through the StudySmarter website as specified. Double-check that all required documents are included and that your application is submitted before the deadline.
How to prepare for a job interview at Sandman Hotel Group
✨Showcase Your Leadership Skills
As a Guest Service Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you successfully managed a team or resolved conflicts, highlighting your leadership style and problem-solving skills.
✨Know the Hotel Inside Out
Familiarise yourself with The Quays Hotel Sheffield's services, amenities, and local attractions. Being able to discuss these in detail during your interview will show your genuine interest in the role and your commitment to providing exceptional guest experiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as guest complaints or emergency scenarios. Think through potential challenges you might face in the role and prepare structured responses that showcase your critical thinking and customer-focused mindset.
✨Emphasise Your Customer Service Philosophy
Articulate your approach to delivering outstanding guest service. Share your passion for hospitality and provide examples of how you've gone above and beyond to ensure guest satisfaction in previous roles, reinforcing your fit for the position.
