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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and provide excellent customer service.
- Company: Join the Sandman Hotel Group, a vibrant hospitality brand focused on guest satisfaction.
- Benefits: Enjoy flexible schedules, 28 days holiday, free parking, and discounts on food and hotel stays.
- Why this job: Be the face of hospitality, create memorable experiences, and grow in a supportive environment.
- Qualifications: No prior experience needed; just bring your sunny disposition and communication skills!
- Other info: Full-time role with opportunities for training and career advancement.
Overview
Join to apply for the Guest Service Agent/Receptionist role at Sandman Hotel Group. We now have an exciting opportunity for a Guest Service Agent to act as the hotel’s front line in welcoming our guests. You will be the human face of the business so a warm and genuine personality is essential. Experience in hotel reception is desirable although absolutely not a requirement; a sunny disposition, impeccable communication skills, smart appearance and a genuine pro-active passion for service are the key attributes we will be looking for.
Position
Guest Service Agent/Receptionist (Part-time)
Key Responsibilities
- To provide a warm, welcoming and friendly environment
- Responsible for checking guests in and out of the Hotel
- Luggage assistance
- Issues room keys, pamphlets, discount cards, etc.
- Answers various questions from guests and arranges transportation for guests
- Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties
- Book telephone reservations
- Computes bills, collects payment and makes change for guests
- Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift
- Print updated in-house, arrival, departure, and room status reports every two hours
- Check all unresolved departures
- Ensure front desk is stocked with items guests may require before housekeeping leaves for the day
- Write wake-up call requests on specified form and enter on switchboard
- Complete welcome calls
- Clean and tidy front desk area
- Refer inquiries to appropriate individuals, divisions, or departments across the organization
- Present a positive and professional image of the organization to visitors, suppliers, inquiries, and other interactions
- Provide information to staff and/or clients about special activities
- Observe and report any security issues to the Manager
Job Requirements
- Experience in all aspects of customer service and people management
- Strong working knowledge of accounting practices and principles
- Able to analyze and interpret the needs of clients and offer appropriate options, solutions, and resolutions required
- Exceptional conflict resolution, negotiation, and objection handling skills
- Able to effectively communicate both verbally and in writing
- High level of proficiency with Microsoft and Maestro software packages
Applicable Skills
- Excellent customer relations
- Must have time-management skills
- Adaptable to change and able to handle multiple priorities under pressure
- Eager and focused to exceed guest expectations
Perks
- 28 days holiday per annum
- Additional Holiday with length of service milestones
- Flexible schedule
- Pension
- Free Parking whilst on shift
- Rewards and recognition
- Growth opportunities
- Dedicated Training Programme
- Team, Friends and Family Hotel rates
- Up to 40% of food discounts
- Referral Bonus starting at £250
- X3 complimentary nights stays to use in the UK, Ireland or North America
- Education & Skills Development Reimbursement program
- All Northland United Kingdom & Ireland team members are eligible for their brands specific perks in North America
Notes
We offer a great working environment, competitive salary and bonus scheme as well as advancement opportunities as we grow our brand in the UK. You must be legally entitled to work in UK to apply. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group; however, only those applicants we wish to interview will receive a reply to their application. ABSOLUTELY NO PHONE CALLS PLEASE.
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Guest Service Agent/Receptionist employer: Sandman Hotel Group
Contact Detail:
Sandman Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Agent/Receptionist
✨Tip Number 1
Make sure to showcase your warm and friendly personality during any interactions, whether in person or over the phone. This role is all about making guests feel welcome, so let your genuine enthusiasm for customer service shine through.
✨Tip Number 2
Familiarise yourself with common hotel software like Maestro and Microsoft Office. Even if you haven't used them before, showing a willingness to learn can set you apart from other candidates.
✨Tip Number 3
Practice your conflict resolution skills. Think of scenarios where you might need to handle difficult situations with guests and prepare how you would respond calmly and effectively.
✨Tip Number 4
Network with current or former employees of Sandman Hotel Group. They can provide valuable insights into the company culture and what they look for in a Guest Service Agent, which can help you tailor your approach.
We think you need these skills to ace Guest Service Agent/Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any skills that align with the job description. Emphasise your communication skills, adaptability, and any previous roles that involved front-line interaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your warm personality and genuine passion for service. Mention specific examples of how you've exceeded guest expectations in past roles or situations.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft and Maestro software packages, as well as your conflict resolution and negotiation skills. These are key attributes the hotel is looking for.
Follow Application Instructions: Ensure you submit your application through the StudySmarter website, as applications via email or in person will not be accepted. Double-check that all required documents are included before hitting submit.
How to prepare for a job interview at Sandman Hotel Group
✨Show Your Warm Personality
As a Guest Service Agent, your personality is key. Make sure to convey warmth and friendliness during the interview. Smile, maintain eye contact, and engage with the interviewer to demonstrate your genuine passion for customer service.
✨Highlight Relevant Experience
Even if you don't have direct hotel reception experience, think about any customer service roles you've held. Be ready to discuss how those experiences have equipped you with the skills needed for this position, such as conflict resolution and effective communication.
✨Demonstrate Adaptability
The hospitality industry can be unpredictable. Prepare examples of how you've successfully handled multiple priorities or adapted to changes in a fast-paced environment. This will show that you're ready to thrive under pressure.
✨Ask Insightful Questions
At the end of the interview, ask questions that reflect your interest in the role and the company. Inquire about team dynamics, training opportunities, or how they measure guest satisfaction. This shows that you're not just interested in the job, but also in contributing positively to the team.
