We have a fantastic opportunity for a Reservations Agent to join the Sandman Hotel Group UK & Ireland ahead of our new 4 star Sandman Signature Glasgow Hotel scheduled to open in the Spring of 2023.
Join our team and enjoy the many benefits of working for Sandman Hotel Group, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.
Job Duties:
- Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
- Prepare all necessary forecasts; to work closely with Front Office and Sales to maximize occupancy, rate and revenue.
- Group Management; securing method of payment, building rooming list, confirming meals, baggage, any special requests, monitoring cancelation and release dates.
- Cover breaks at the front desk - responsible for checking guests in and out of the Hotel, issue room keys, pamphlets, discount cards, etc. and answer various questions from guests and arrange transportation for guests.
- Review updated in-house, arrival, and room status reports - verify room types, upgrade VIPs, maximize revenue base rooms
- FIT allotment check and blackout dates
- Rate shops - focus on compression dates
- Sales group review and 10 day group forecast
REQUIEREMENTS:
- High School Diploma, G.E.D. or equivalent
- Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferred
- A minimum of 1 year of experience as a Hotel Front Desk Clerk Preferred
- Strong working knowledge of accounting practices and principles
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
- Superior written and oral communication skills.
- High level of proficiency with Microsoft Office and Maestro software packages
- Excellent organizational and time management skills, with the ability to set priorities for self and others.
We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with the Sandman Group UK & Ireland has a positive influence on your life outside of work.
Benefits:
- 28 days holiday per annum with enhanced holidays rising with service
- Flexible schedule
- Pension
- Free Parking whilst on shift
- Rewards and recognition
- Growth opportunities
- Dedicated Training Programme
- EAP support and counselling
- Employee & Immediate Family Assistance Programme
- Supplier and local business discounts
- Friends and Family Hotel Rates
- Up to 40% off Food discounts
- Complimentary nights stays to use in the UK, Ireland or North America
- Refer a friend incentive to influence your earning potential
SUMMATION:
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.
You must be legally entitled to work in UK to apply.
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Reservations Agent in Glasgow employer: Sandman Hotel Group
At Sandman Hotel Group, we pride ourselves on being a supportive and dynamic employer in the hospitality industry. Our Night Auditors enjoy a competitive compensation package, flexible schedules, and numerous opportunities for career advancement within our privately-owned company. With a strong focus on employee growth, comprehensive training programmes, and unique perks like complimentary hotel stays and food discounts, we foster a work culture that values dedication and excellence.
