At a Glance
- Tasks: Lead and inspire a housekeeping team to maintain five-star cleanliness and guest satisfaction.
- Company: Sandman Signature Newcastle Hotel, where luxury meets heartfelt hospitality.
- Benefits: Competitive salary, 28 days holiday, hotel discounts, and training programmes.
- Other info: Full-time role with opportunities for growth and development.
- Why this job: Join a dynamic team and create unforgettable experiences in a vibrant hotel environment.
- Qualifications: 5+ years in housekeeping with strong leadership and communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Sandman Signature Newcastle Hotel - where modern luxury meets heartfelt hospitality. Located in the vibrant heart of Newcastle, our hotel is a stylish destination for guests who value comfort, elegance, and exceptional service. We are passionate about creating unforgettable stays and are now looking for an Executive Head Housekeeper who shares that same passion for excellence and thrives in a demanding, fast-paced environment where no two days are the same.
As our Executive Head Housekeeper, you will be the driving force behind the immaculate presentation of our hotel - from our 170 beautifully designed bedrooms to our inviting public spaces. You will lead, motivate, and inspire a dedicated housekeeping team to deliver flawless standards and unforgettable guest experiences, every single day.
This isn’t a role for the faint-hearted. It’s for a hands-on leader who loves a challenge, can think fast under pressure, and has the stamina to maintain five-star standards day after day. You will balance operational demands, tight deadlines, and high expectations - all while ensuring every guest experiences excellence.
This is a full-time role (40 hours per week, 5 days over 7) including weekends - ideal for a hands-on leader who thrives in a fast-paced, high-end hospitality environment.
Responsibilities:
- Lead daily housekeeping operations, ensuring every room and public area shines.
- Inspire, coach, and develop your team to perform at their best.
- Conduct detailed inspections to maintain five-star cleanliness and presentation.
- Manage cleaning inventories, budgets, and supplier relationships.
- Collaborate across departments to ensure seamless guest experiences.
- Implement safety and hygiene standards, creating a safe, happy workplace.
- Monitor guest feedback and drive continuous improvement.
- Prepare and oversee daily and periodic deep-cleaning schedules.
Qualifications:
- 5+ years of progressive housekeeping experience in a hotel setting, including supervisory or managerial roles.
- Strong leadership, communication, and organisational skills.
- A genuine eye for detail and passion for perfection.
- Sound knowledge of cleaning techniques, equipment, and safety regulations.
- Confidence using Microsoft Office and hotel property management systems.
- Flexibility to support operations during evenings, weekends, and holidays.
- A positive, can-do attitude that inspires those around you.
Benefits:
- Competitive salary and pension plan.
- 28 days holiday (including bank holidays) + extra days for long service.
- Free parking while on shift.
- Rewards, recognition, and growth opportunities.
- Dedicated training programmes to support your development.
- Team, Friends & Family hotel discounts.
- Up to 40% off food in our restaurants.
- Three complimentary stays per year across our hotels in the UK, Ireland, or North America after 12 months of continued service.
Join a company that’s not just about great service - but about great people. If you take pride in creating pristine spaces and memorable moments, we’d love to hear from you. Apply today - and take the next step in your hospitality career with Sandman Signature.
(Please note: Only applicants legally entitled to work in the UK will be considered. We thank all candidates for their interest, but only shortlisted applicants will be contacted.)
Applications will not be accepted via email or in person. We thank all applicants for their interest in career opportunities with The Sandman Hotel Group; however, only those applicants we wish to interview will receive a reply to their application.
ABSOLUTELY NO PHONE CALLS PLEASE.
Executive Head Housekeeper in Newcastle upon Tyne employer: Sandman Hotel Group
Sandman Hotel Group is an exceptional employer that values its staff by offering a competitive pay rate and a flexible schedule, making it ideal for those seeking work-life balance. With 28 days of holiday, a pension plan, and comprehensive training programs, employees are encouraged to grow within the hospitality industry while enjoying a supportive and dynamic work culture in the vibrant city of Sheffield.
StudySmarter Expert Advice🤫
We think this is how you could land Executive Head Housekeeper in Newcastle upon Tyne
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sandman Hotel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sandman Hotel Group
Don't be shy about reaching out to Sandman Hotel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Executive Head Housekeeper in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sandman Hotel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sandman Hotel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
