Guest Service Agent/Receptionist in Crawley Down

We now have an exciting opportunity for a Guest Service Agent to act as the Hotel's front line in welcoming our guests. You will be the human face of the business so a warm and genuine personality is essential. Experience in hotel reception is desirable although absolutely not a requirement; a sunny disposition, impeccable communication skills, smart appearance and a genuine pro‑active passion for service are the key attributes we will be looking for.

Guest Service Agent/Receptionist (Full-time)

Job Requirements

• Experience in all aspects of customer service and people management
• Strong working knowledge of accounting practices and principles
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
• Exceptional conflict resolution, negotiation, and objection handling skills
• Able to effectively communicate both verbally and in writing
• High level of proficiency with Microsoft and Maestro software packages

Key Responsibilities

• To provide a warm, welcoming and friendly environment
• Responsible for checking guests in and out of the Hotel.
• Luggage assistance
• Issues room keys, pamphlets, discount cards, etc.
• Answers various questions from guests and arranges transportation for guests.
• Respond to telephone, e‑mail, and in‑person inquiries from clients, business partners, and other parties.
• Book telephone reservations
• Computes bills, collects payment and makes change for guests.
• Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
• Print updated in‑house, arrival, departure, and room status reports every two hours.
• Check all unresolved departures.
• Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
• Write all wake‑up call requests on specified form and enter on switchboardplete welcome calls.
• Clean and tidy front desk area.
• Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
• As a front‑line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
• Provide information to staff and/or clients about special activities.
• Observe and report any security issues to the Manager.

Applicable Skills

• Excellent customer relations.
• Must have time‑management skills.
• Adaptable to change and be able to handle multiple priorities under pressure.
• Eager and focused to exceed guest expectations.

Eligibility

You must be legally entitled to work in UK to apply.

Benefits

• 28 days holiday per annum, with additional holiday for length of service milestones
• Flexible schedule
• Pension
• Rewards, recognition & long service awards
• Growth opportunities
• Dedicated training programme
• Team Member and Friends & Family hotel rates
• 40% off food when working on shift
• 25% off food & non‑alcoholic drinks when dining, for up to six people
• Referral Bonus Programme starting at £250
• Cycle to Work Scheme
• Employee & Family Assistance Programme (EAP) - confidential wellbeing, mental health, legal & financial support
• 3 complimentary nights in the UK, Ireland or North America after 12 months' service
• Education & Skills Development Programme
• Brand-specific perks in North America

Company Culture

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

#J-18808-Ljbffr