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- Tasks: Lead the service reception team and enhance customer satisfaction.
- Company: A family-run motor group in Leicester with a focus on customer experience.
- Benefits: Full-time position with opportunities for growth and development.
- Why this job: Join a passionate team and make a difference in customer service.
- Qualifications: Strong communication skills and experience in customer service, preferably in automotive.
- Other info: Dynamic work environment with a focus on teamwork and leadership.
The predicted salary is between 36000 - 60000 £ per year.
A family motor group in Leicester is seeking a Service Reception Manager to oversee customer service and operations at the service reception. This full-time, on-site position requires proven customer satisfaction skills and strong communication abilities.
The ideal candidate will manage receptionist duties, assist with customer queries, and ensure efficient operations. Experience in an automotive or service-related industry is advantageous and leadership capabilities are a plus.
Service Reception Manager - Elevate Customer Experience in Stapleford employer: Sandicliffe
Contact Detail:
Sandicliffe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Reception Manager - Elevate Customer Experience in Stapleford
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Service Reception Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and operations. We recommend role-playing with a friend to boost your confidence and refine your answers, especially focusing on how you would elevate customer experience.
✨Tip Number 3
Showcase your leadership skills! Think of examples from your past experiences where you've successfully managed a team or improved customer satisfaction. This will help you stand out as a candidate who can not only manage but also inspire others.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Service Reception Manager - Elevate Customer Experience in Stapleford
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service, especially in the automotive or service-related industry. We want to see how you've made customers happy and resolved their queries effectively!
Communicate Clearly: Strong communication is key for this role. When writing your application, be clear and concise. Use straightforward language that reflects your ability to communicate well with customers and team members.
Demonstrate Leadership Qualities: If you’ve got leadership experience, flaunt it! Share examples of how you've led a team or managed operations in previous roles. We love seeing candidates who can inspire and guide others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sandicliffe
✨Know the Company Inside Out
Before your interview, take some time to research the family motor group. Understand their values, mission, and what sets them apart in the automotive industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Service Reception Manager, customer satisfaction is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your communication skills and how they contributed to positive customer experiences.
✨Demonstrate Leadership Qualities
Even if you haven't held a formal leadership position, think of times when you've taken charge or guided a team. Be ready to discuss how you can motivate and manage a team at the service reception to ensure smooth operations and excellent customer service.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Service Reception Manager role. This shows that you're not just interested in the job, but also in how you can contribute to their success.
