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- Tasks: Manage customer service and operations at the service reception for a seamless experience.
- Company: Join Sandicliffe, a trusted family motor group with a rich history since 1948.
- Benefits: Full-time role with competitive pay and opportunities for growth in a supportive environment.
- Why this job: Be the face of exceptional customer care in a dynamic automotive setting.
- Qualifications: Strong communication skills and experience in customer service are essential.
- Other info: Work in a fast-paced environment with a dedicated team focused on quality.
The predicted salary is between 36000 - 60000 £ per year.
Sandicliffe is a trusted and award-winning family motor group operating across 11 dealerships in Nottingham, Loughborough, Leicester, and Lincoln. Since its founding in 1948, Sandicliffe has been providing first-class services, specializing in the supply and maintenance of new and used cars and commercial vehicles. Representing renowned brands such as Ford, Mazda, Nissan, and MG, the company offers a full range of motoring services, including sales, parts, service, accident repair, and fleet solutions. Employing over 600 dedicated professionals, Sandicliffe prioritizes exceptional customer care and continues to deliver quality and value to the East Midlands community.
The Service Reception Manager will oversee the customer service and operations at the service reception, ensuring a seamless customer experience. Daily tasks include managing receptionist duties, assisting customers with queries, scheduling service appointments, and maintaining a high level of organization in the reception area. This is a full-time, on-site role located in Leicester.
Qualifications
- Proven skills in Customer Satisfaction and exceptional Customer Service
- Strong Communication abilities for clear and professional interactions
- Proficiency in handling Receptionist Duties and managing front desk responsibilities
- Excellent Organization Skills to manage schedules and ensure efficient operations
- Adaptability to fast-paced environments and a proactive approach to problem-solving
- Experience in automotive or service-related industries is advantageous
- Demonstrated leadership and team-management capabilities are a plus
Service Reception Manager in Stapleford employer: Sandicliffe
Contact Detail:
Sandicliffe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Reception Manager in Stapleford
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry or even those who work at Sandicliffe. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching Sandicliffe's values and services. Show us that you understand their commitment to customer care and how you can contribute to that mission as a Service Reception Manager.
✨Tip Number 3
Practice your communication skills! Since this role is all about interacting with customers, we recommend doing mock interviews with friends or family to polish your responses and ensure you come across as clear and professional.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Sandicliffe team directly.
We think you need these skills to ace Service Reception Manager in Stapleford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Reception Manager role. Highlight your customer service experience and any relevant automotive industry knowledge to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can contribute to Sandicliffe's mission of exceptional care. Keep it engaging and personal.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and professional. Use concise language and check for any typos or errors – we want to see your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sandicliffe
✨Know the Company Inside Out
Before your interview, take some time to research Sandicliffe. Understand their history, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Service Reception Manager, customer satisfaction is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your communication skills and how you handle difficult situations with grace.
✨Demonstrate Organisational Prowess
Since the role involves managing schedules and ensuring smooth operations, be ready to discuss how you stay organised. You might want to share specific tools or methods you use to keep everything on track, especially in a fast-paced environment.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, company culture, or future goals of Sandicliffe. This shows that you’re not just interested in the job, but also in how you can contribute to their success.
