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For Companies At a Glance
- Tasks: Deliver exceptional customer service and resolve inquiries efficiently.
- Company: Join Sandicliffe, a leading family-owned motor group with a rich history.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Be the face of customer satisfaction in a dynamic automotive environment.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Collaborate with a supportive team and make a real impact.
The predicted salary is between 30000 - 42000 £ per year.
Contract: Full-time
About the Role
Sandicliffe is looking for a customer-focused Service Advisor to join our aftersales team at our Leicester dealership. This role is key to delivering a positive and transparent service experience, acting as the main point of contact between our customers and the workshop.
You’ll combine strong communication skills with organisational ability to ensure customers are kept informed, work is completed efficiently, and high standards of care are maintained throughout the service journey.
Key Responsibilities
- Welcome customers and manage service bookings in person, by phone, and digitally
- Clearly explain work required, costs, and timescales
- Provide regular updates to customers during their vehicle’s time with us
- Liaise closely with the workshop and technicians to monitor progress
- Prepare estimates, authorise work, and ensure accurate invoicing
- Handle customer queries or concerns professionally and calmly
- Ensure all processes meet Sandicliffe and manufacturer standards
About You
- Experience in a customer-facing or service advisor role is desirable but not essential
- Strong communication and listening skills
- Organised, reliable, and able to manage multiple tasks
- A calm, professional, and inclusive approach
- Comfortable working in a fast-paced environment
- Automotive experience is an advantage, but full training will be provided
- Full UK driving licence
What We Offer
- Competitive salary with performance-related bonus
- Full training and manufacturer support
- Career development opportunities within Sandicliffe
- Employee benefits including staff discounts
- A supportive, inclusive, and team-focused working environment
Our Commitment to Diversity, Equity & Inclusion
Sandicliffe is proud to be an equal opportunities employer. We are committed to creating a workplace where everyone feels respected, valued, and supported. We encourage applications from candidates of all backgrounds and are happy to discuss reasonable adjustments at any stage of the recruitment process.
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Customer Service Advisor employer: Sandicliffe
Contact Detail:
Sandicliffe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research Sandicliffe and its values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit right in.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when addressing customer inquiries and resolving issues.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Sandicliffe.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that showcase your skills!
Keep It Professional Yet Friendly: Remember, you're applying for a role where communication is key! Use a friendly tone in your writing, but keep it professional. We love seeing personality, so let your enthusiasm for customer service shine through!
Tailor Your Application: Take a moment to read through the job description carefully and tailor your application accordingly. We appreciate when candidates align their experiences with what we're looking for, so make those connections clear!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Sandicliffe
✨Know Your Stuff
Before the interview, make sure you research Sandicliffe and their values. Understand their commitment to customer service and how they operate across their dealerships. This will help you tailor your answers to show that you're a great fit for their team.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you successfully resolved customer issues or provided exceptional service to demonstrate your skills.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in the role. Prepare to discuss how you would handle difficult customers or resolve complaints. This shows that you can think on your feet and are ready to tackle challenges head-on.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if Sandicliffe is the right fit for you.
