At a Glance
- Tasks: Manage workshop activities and ensure top-notch customer service at our Mazda dealership.
- Company: Join the Sandicliffe team, a leading Mazda dealership in Nottingham.
- Benefits: Enjoy a competitive salary, bonuses, training, and staff discounts.
- Other info: Inclusive workplace with great career growth opportunities.
- Why this job: Be the vital link between customers and technicians while developing your career.
- Qualifications: Experience in a similar role with strong communication and organisational skills.
The predicted salary is between 30000 - 40000 € per year.
Location: Sandicliffe Dealership, Nottingham
Contract: Full-time
About the Role
We are looking for a Workshop Controller / Service Advisor to join our Mazda team at Sandicliffe Nottingham. This is a customer-facing and operational role that plays a key part in ensuring the smooth running of the workshop while delivering a professional, transparent service experience for our customers. You will act as the link between customers, technicians, and the wider service team, balancing workshop efficiency with high standards of customer care.
Key Responsibilities
- Plan and control daily workshop activity to maximise efficiency and productivity
- Liaise closely with technicians to monitor job progress and resolve issues
- Welcome customers, manage service bookings, and explain work required clearly
- Provide regular updates to customers throughout the service process
- Prepare estimates, authorise work, and ensure accurate invoicing
- Ensure all work is completed in line with Mazda and Sandicliffe standards
- Maintain compliance with health & safety and manufacturer requirements
About You
- Experience in a service advisor, workshop controller, or similar aftersales role
- Strong organisational and communication skills
- Customer-focused with a calm, professional approach
- Confident prioritising workload in a fast-paced environment
- Able to work collaboratively with a diverse team
- Knowledge of Mazda systems or processes would be advantageous, but not essential
- Full UK driving licence
What We Offer
- Competitive salary with performance-related bonus
- Manufacturer and in-house training
- Career development opportunities within Sandicliffe
- Employee benefits including staff discounts
- A supportive, inclusive, and team-focused working environment
Our Commitment to Inclusion
Sandicliffe is proud to be an equal opportunities employer. We are committed to creating a workplace where everyone feels valued and supported. We welcome applications from all backgrounds and are happy to discuss reasonable adjustments at any stage of the recruitment process.
Workshop Controller / Service Advisor in Nottingham employer: Sandicliffe Motor Group
At Sandicliffe, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment where every team member is valued. As a Workshop Controller / Service Advisor at our Nottingham dealership, you will benefit from competitive salaries, performance-related bonuses, and extensive career development opportunities, all while working with a dedicated team that prioritises customer satisfaction and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Workshop Controller / Service Advisor in Nottingham
✨Tip Number 1
Get to know the company! Research Sandicliffe and Mazda, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your communication skills. As a Workshop Controller / Service Advisor, you'll need to explain things clearly to customers and technicians alike. Role-play with a friend or family member to get comfortable with the lingo and scenarios.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed busy workloads in the past. Whether it’s juggling service bookings or keeping track of workshop activity, demonstrate that you can keep everything running smoothly.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Workshop Controller / Service Advisor in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in service advisor or workshop controller roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your customer-focused approach and organisational skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Mazda team. Share specific examples of how you've managed workshop activities or improved customer service in previous roles.
Showcase Your Communication Skills:Since this role is all about liaising with customers and technicians, make sure your written application reflects your strong communication skills. Keep it clear, professional, and friendly – just like how we interact with our customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sandicliffe Motor Group
✨Know Your Stuff
Make sure you brush up on your knowledge of Mazda systems and processes. Even if you don't have direct experience, showing that you've done your homework will impress the interviewers. Familiarise yourself with common workshop practices and customer service standards in the automotive industry.
✨Showcase Your Communication Skills
As a Workshop Controller / Service Advisor, you'll need to communicate effectively with both customers and technicians. Practice explaining complex ideas simply and clearly. During the interview, demonstrate your ability to listen actively and respond thoughtfully to questions.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific situations, like managing a busy workshop or dealing with an unhappy customer. Think of examples from your past experience where you successfully navigated similar challenges. This will show that you're ready for the fast-paced environment.
✨Emphasise Teamwork
This role requires collaboration with a diverse team, so highlight your ability to work well with others. Share examples of how you've contributed to a team in previous roles, especially in high-pressure situations. This will demonstrate that you can maintain a calm and professional approach while ensuring workshop efficiency.
