At a Glance
- Tasks: Be the go-to person for customers needing service and repairs for their MG vehicles.
- Company: Join Sandicliffe, a trusted name in the automotive industry since 1948.
- Benefits: Enjoy competitive pay, discounts, and access to wellbeing resources.
- Other info: Join a supportive team with opportunities for ongoing training and progression.
- Why this job: Perfect for those passionate about customer service and looking for career growth.
- Qualifications: Strong customer service skills; dealership experience is a plus but not required.
The predicted salary is between 12 - 15 € per hour.
Part Time Service Advisor – Nottingham MG
Contract Type: Part Time, Permanent
Working Hours:
- Monday: 8.5 hours
- Tuesday: 9.5 hours
- Every Saturday: 8:00 AM – 12:00 PM
Sandicliffe, one of the East Midlands’ most trusted and award winning automotive groups, is looking for a Part Time Service Advisor to join our Nottingham MG dealership. If you’re passionate about customer service and want to build your career within a respected automotive brand, this is an excellent opportunity to join a supportive and growing team. This role is ideal for someone looking for part time hours within a professional dealership environment, with opportunities for development and long term progression.
About the Role – Service Advisor at Nottingham MG
As a Service Advisor, you will be the main point of contact for customers bringing their MG vehicles in for servicing, maintenance, and repairs. You’ll ensure every customer receives a smooth, transparent, and positive experience from start to finish. This is a key customer facing role within our Nottingham MG service department, requiring excellent communication, organisation, and attention to detail.
Key Responsibilities
- Booking in service and repair work while coordinating workshop and parts availability
- Keeping customers updated throughout their vehicle’s service journey
- Advising customers on additional work when required
- Organising loan vehicles efficiently
- Processing invoices and warranty claims accurately
- Handling customer payments in line with company procedures
- Working towards hours sold targets and maintaining low WIP levels
- Updating and maintaining customer records using our internal systems
- Making follow up calls to ensure customer satisfaction and promote additional services
- Converting inbound and outbound calls into confirmed workshop bookings
What We’re Looking For
We welcome applications from candidates with a strong customer service background, whether or not you have previous dealership experience. You’ll be a great fit if you are:
- Confident in delivering excellent customer service
- Organised, proactive, and able to work in a fast paced environment
- Comfortable working towards targets
- Computer literate with strong attention to detail
- Experienced in a Service Advisor or dealership role (preferred but not essential)
- A holder of a full UK driving licence (desirable)
Why Work for Sandicliffe?
Sandicliffe has been a trusted name in the automotive industry since 1948. We are committed to creating an inclusive, supportive workplace where every colleague feels valued. Employee benefits include:
- Competitive salary with strong earning potential
- Discounts on new and used vehicles, servicing, and parts
- Access to our Eyecare & Wellbeing Centre
- Cycle to Work Scheme
- Recognition through Sandicliffe Star Awards and long service rewards
- Access to our colleague discount shopping portal
- Charity events, fun days, and regular company updates
- Ongoing training and opportunities for career progression
If you’re enthusiastic, motivated, and committed to creating positive customer experiences, we’d love to hear from you. Sandicliffe is an equal opportunities employer and welcomes applications from individuals of all backgrounds, experiences, and abilities.
Service Advisor - Part Time in Nottingham employer: Sandicliffe Motor Group
Sandicliffe is an esteemed automotive group in the East Midlands, renowned for its commitment to customer service and employee development. As a Part Time Service Advisor at our Nottingham MG dealership, you'll enjoy a supportive work culture that values inclusivity and offers competitive benefits, including discounts on vehicles and ongoing training opportunities. Join us to be part of a dedicated team where your contributions are recognised and rewarded, paving the way for meaningful career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - Part Time in Nottingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sandicliffe and their values. This will help you connect with the team and show that you're genuinely interested in being part of their supportive environment.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a smooth experience for customers, think of examples from your past where you've gone above and beyond. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress to impress! Even though it's a part-time role, showing up looking professional can make a great first impression. It shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Service Advisor - Part Time in Nottingham
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your enthusiasm for customer service in your application. We want to see how you can create positive experiences for our customers, so share any relevant examples that showcase your skills!
Tailor Your CV and Cover Letter:Don’t just send the same old CV! Tailor it to the Service Advisor role by emphasising your organisational skills and attention to detail. We love seeing candidates who take the time to match their experience with what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your key points stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Sandicliffe Motor Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Advisor role. Familiarise yourself with the key responsibilities like booking services and keeping customers updated. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Prepare for Common Questions
Anticipate questions related to handling difficult customers or managing multiple tasks in a fast-paced environment. Practising your responses can help you feel more confident and articulate during the interview, making a great impression on the hiring team.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what success looks like in the Service Advisor role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
