At a Glance
- Tasks: Lead a dynamic service team and ensure top-notch customer satisfaction.
- Company: Join Sandicliffe Motor Group, a trusted name in the automotive industry for over 75 years.
- Benefits: Enjoy competitive salary, bonuses, company car, and employee discounts.
- Other info: Diverse workplace committed to inclusion and personal development.
- Why this job: Make a real impact in a supportive environment with clear career progression.
- Qualifications: Proven experience in service management and strong leadership skills required.
The predicted salary is between 30000 - 40000 € per year.
Looking for your next step as a Service Manager in Leicester? Sandicliffe Motor Group is seeking an experienced and driven Automotive Service Manager / Aftersales Manager to lead our busy Leicester workshop and front-of-house service team. With over 75 years in the motor industry, Sandicliffe offers a stable, forward-thinking environment with strong manufacturer partnerships and clear opportunities for progression.
About the Role – Automotive Service Manager
As a Service Manager, you will be responsible for the overall performance of the service department, ensuring excellent customer satisfaction, strong workshop productivity, and commercial success. You will lead a team of Service Advisors, Vehicle Technicians, and Workshop Controllers, driving performance while maintaining high standards of quality and compliance.
Key Responsibilities
- Managing the day-to-day operations of the service department
- Leading and developing Service Advisors, Technicians, and workshop teams
- Driving workshop efficiency, productivity, and profitability (hours sold, WIP control)
- Delivering outstanding customer service and improving CSI scores
- Monitoring KPIs and implementing performance improvements
- Managing warranty processes and manufacturer standards
- Handling escalated customer concerns professionally
- Ensuring compliance with health & safety and company policies
What We’re Looking For
- Proven experience as a Service Manager / Aftersales Manager / Workshop Manager
- Strong leadership and team management skills
- Commercial awareness with a focus on profitability and performance
- Experience working within a main dealership or automotive environment
- Excellent communication and customer service skills
- Strong understanding of workshop operations, KPIs, and aftersales processes
- Full UK driving licence
Salary & Benefits
- Competitive salary with bonus potential
- Company car or car allowance (role dependent)
- Company pension scheme
- Employee discounts on vehicles, servicing, and parts
- Ongoing manufacturer and leadership training
- Career progression opportunities within a well-established motor group
- Supportive and professional working environment
Why Join Sandicliffe?
- Established, trusted automotive group with over 75 years’ experience
- Multi-brand exposure and modern facilities
- Clear progression pathways into senior leadership roles
- Strong focus on people development and internal promotion
Diversity & Inclusion
At Sandicliffe, we are committed to building an inclusive workplace where everyone feels valued and respected. We welcome applications from all backgrounds and experiences. If you require reasonable adjustments during the recruitment process, we will support you at every stage.
Service Manager in Leicester employer: Sandicliffe Motor Group
Sandicliffe Motor Group is an excellent employer for those seeking a rewarding career as a Service Manager in Leicester. With over 75 years of industry experience, the company offers a supportive work culture that prioritises employee development and progression, alongside competitive salaries and benefits such as a company car or allowance, pension scheme, and discounts on vehicles and services. The focus on internal promotion and a commitment to diversity and inclusion makes Sandicliffe a fantastic place to grow your career in the automotive sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Sandicliffe. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching Sandicliffe and their values. Show us you’re not just another candidate; demonstrate how your experience aligns with their mission and how you can contribute to their success.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to share your passion for the automotive industry and customer service.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate why you’d be a perfect fit for the Service Manager position!
We think you need these skills to ace Service Manager in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Manager role. Highlight your experience in managing teams and improving workshop productivity, as these are key aspects of the job. We want to see how your skills align with what Sandicliffe is looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your leadership experience and how you’ve driven customer satisfaction in previous positions. Let us know why you’re excited about joining Sandicliffe!
Showcase Your Achievements:When filling out your application, don’t just list your duties—show us your achievements! Use specific examples of how you’ve improved KPIs or enhanced customer service in past roles. Numbers and results speak volumes!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Sandicliffe Motor Group
✨Know Your Stuff
Before heading into the interview, make sure you’re well-versed in the specifics of the automotive service industry. Brush up on key performance indicators (KPIs) and aftersales processes that are relevant to the role. This will show your potential employer that you’re not just a good fit but also genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team, so it’s crucial to demonstrate your leadership abilities during the interview. Prepare examples of how you've successfully managed teams in the past, focusing on how you’ve driven performance and maintained high standards. This will help them envision you in the role.
✨Customer Service is Key
Highlight your experience in delivering outstanding customer service. Be ready to discuss specific situations where you’ve handled escalated customer concerns or improved customer satisfaction scores. This will illustrate your commitment to maintaining excellent service standards, which is vital for this role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Service Manager role. This not only shows your interest in the position but also helps you gauge if the company aligns with your career goals. Plus, it gives you a chance to engage in a two-way conversation.
