At a Glance
- Tasks: Be the go-to person for customers during their vehicle service journey.
- Company: Join Sandicliffe, a trusted name in the automotive industry with over 75 years of experience.
- Benefits: Enjoy competitive salary, bonuses, discounts, and wellbeing support.
- Other info: Ongoing training and clear career progression opportunities await you.
- Why this job: Kickstart your automotive career in a supportive and dynamic environment.
- Qualifications: Strong communication skills and customer focus; dealership experience preferred.
The predicted salary is between 30845 - 36845 £ per year.
Sandicliffe is looking for a Service Advisor to join our award winning Nottingham FordStore team. With more than 75 years of automotive experience, we offer a supportive environment, manufacturer training and clear opportunities for career progression.
About the Role
As a Service Advisor, you will be the main contact for customers throughout their vehicle service and repair journey. You will coordinate bookings, communicate with the workshop and parts teams, and ensure every customer receives a high quality experience.
Key Responsibilities
- Booking service and repair work
- Keeping customers updated and advising on additional work
- Organising loan vehicles
- Processing invoices and warranty claims
- Managing payments in line with company procedures
- Working towards hours sold targets and maintaining WIP
- Updating customer records using Kerridge and Dialog
- Making follow up calls and converting enquiries into bookings
What We Are Looking For
- Customer focused with strong communication skills
- Organised and confident working in a fast paced environment
- Computer literate with good attention to detail
- Experience in a dealership or Service Advisor role is preferred
- Full UK driving licence is desirable
Why Join Sandicliffe
- Competitive salary and bonus potential
- Discounts on vehicles, servicing and parts
- Eyecare and wellbeing support
- Cycle to Work Scheme
- Long service rewards and colleague recognition
- Ongoing training and development
Working Hours
Monday to Friday between 7.30 am and 6.00 pm with a typical 8.00 am start and a one hour lunch break. Alternate Saturdays from 8.00 am to 1.00 pm.
How to Apply
If you are ready to develop your automotive career with a trusted and established dealership group, apply today with your CV. We will contact you for a confidential conversation.
Location: Nottingham FordStore
Contract Type: Full Time, Permanent
Salary: £30,845.13 basic plus up to £6,000 bonus
Company Benefits
Please note: During the recruitment process we may screen social media platforms; any screening will be proportionate to the role and minimum information will be collected and handled in line with GDPR/Data Protection.
Service Advisor in Nottingham employer: Sandicliffe Motor Group Ltd
At Sandicliffe, we pride ourselves on being an excellent employer, offering a supportive and dynamic work environment in our Nottingham FordStore. With over 75 years of automotive experience, we provide comprehensive training, competitive salaries, and clear pathways for career advancement, ensuring that our Service Advisors thrive both personally and professionally. Join us to be part of a team that values employee wellbeing, recognises long service, and fosters a culture of continuous development.
Contact Details:
Sandicliffe Motor Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Nottingham
✨Tip Number 1
Get to know the company! Research Sandicliffe and their values. When you walk into that interview, show us you’re not just another candidate but someone who genuinely cares about being part of our award-winning team.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you'll be the face of our customer service. Role-play with a friend or family member to nail down how you’d handle customer queries and keep them updated throughout their vehicle service journey.
✨Tip Number 3
Be organised! Bring a notebook to jot down key points during your interview. This shows us you’re detail-oriented and ready to manage bookings and customer records like a pro.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining our Nottingham FordStore team.
We think you need these skills to ace Service Advisor in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Service Advisor role. Highlight your customer service experience and any relevant automotive knowledge to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit for our Nottingham FordStore team.
Show Off Your Communication Skills:As a Service Advisor, communication is key. In your application, demonstrate your ability to convey information clearly and effectively, whether it’s in writing or through examples of past experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Sandicliffe Motor Group Ltd
✨Know Your Stuff
Before the interview, brush up on your knowledge of the automotive industry and Sandicliffe specifically. Familiarise yourself with their services, values, and any recent news. This shows you're genuinely interested and prepared.
✨Showcase Your Communication Skills
As a Service Advisor, strong communication is key. During the interview, practice clear and confident communication. Use examples from past experiences where you successfully handled customer queries or resolved issues to demonstrate your skills.
✨Be Organised
Since the role involves coordinating bookings and managing customer records, show your organisational skills during the interview. Bring a notepad to jot down important points and ask questions about the role, which reflects your proactive approach.
✨Highlight Your Customer Focus
Emphasise your commitment to providing excellent customer service. Share specific instances where you went above and beyond for a customer, as this aligns perfectly with what Sandicliffe is looking for in a Service Advisor.
