At a Glance
- Tasks: Manage workshop activities and provide top-notch service to customers.
- Company: Join the dynamic team at Sandicliffe Mazda in Nottingham.
- Benefits: Enjoy a competitive salary, bonuses, and staff discounts.
- Other info: Inclusive workplace with great career development opportunities.
- Why this job: Be the vital link between customers and technicians while enhancing your career.
- Qualifications: Experience in service roles and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Appointment Type: Permanent Full Time/Part Time: Full time
Job Category: Service
Location: Nottingham
Salary Min: £30,845.13
Closing Date: 30/09/2026
Ref No: 10139
About The Role
We are looking for a Workshop Controller / Service Advisor to join our Mazda team at Sandicliffe Nottingham. This is a customer-facing and operational role that plays a key part in ensuring the smooth running of the workshop while delivering a professional, transparent service experience for our customers. You will act as the link between customers, technicians, and the wider service team, balancing workshop efficiency with high standards of customer care.
Key Responsibilities
- Plan and control daily workshop activity to maximise efficiency and productivity
- Liaise closely with technicians to monitor job progress and resolve issues
- Welcome customers, manage service bookings, and explain work required clearly
- Provide regular updates to customers throughout the service process
- Prepare estimates, authorise work, and ensure accurate invoicing
- Ensure all work is completed in line with Mazda and Sandicliffe standards
- Maintain compliance with health & safety and manufacturer requirements
About You
- Experience in a service advisor, workshop controller, or similar aftersales role
- Strong organisational and communication skills
- Customer-focused with a calm, professional approach
- Confident prioritising workload in a fast-paced environment
- Able to work collaboratively with a diverse team
- Knowledge of Mazda systems or processes would be advantageous, but not essential
- Full UK driving licence
What We Offer
- Competitive salary with performance-related bonus
- Manufacturer and in-house training
- Career development opportunities within Sandicliffe
- Employee benefits including staff discounts
- A supportive, inclusive, and team-focused working environment
Our Commitment to Inclusion
Sandicliffe is proud to be an equal opportunities employer. We are committed to creating a workplace where everyone feels valued and supported. We welcome applications from all backgrounds and are happy to discuss reasonable adjustments at any stage of the recruitment process.
Workshop Controller / Service Advisor in Nottingham employer: Sandicliffe Maxus
Sandicliffe is an exceptional employer located in Nottingham, offering a supportive and inclusive work environment where employees can thrive. With a strong commitment to employee development, comprehensive training, and a range of benefits including tool insurance, pension schemes, and colleague discounts, Sandicliffe fosters a culture of recognition and community involvement. Join a family-owned business that values diversity and provides meaningful career opportunities in the automotive industry.
