At a Glance
- Tasks: Welcome customers, manage bookings, and ensure a smooth vehicle servicing experience.
- Company: Join Sandicliffe, a leading automotive retailer with a supportive team culture.
- Benefits: Competitive salary, bonus opportunities, 24 days leave, and staff discounts.
- Other info: Great career progression and ongoing training in a family-owned business.
- Why this job: Be the vital link between customers and our workshop, making a real impact.
- Qualifications: Experience in customer service, strong communication skills, and a positive attitude.
The predicted salary is between 31500 - 38500 £ per year.
- Details
- Appointment Type: Permanent
- Full Time/Part Time: Full time
- Job Category: Service
- Salary Min: 30,845.1 + Bonus
- Service Advisor
- Service Advisor – Leicester
- Join Sandicliffe as a Service Advisor
At Sandicliffe, we believe great customer service starts with great people. We're looking for a customer-focused, organised, and enthusiastic
Service Advisor to join our Leicester dealership and become a key part of our Aftersales team.
As the link between our customers and workshop, you'll play a vital role in delivering an outstanding experience from vehicle drop-off through to collection.
Whether you're an experienced Service Advisor or have strong customer service experience and are looking for your next career move, we'd love to hear from you.
- What You'll Be Doing
- Welcoming customers and understanding their vehicle servicing and repair needs.
- Booking vehicles into the workshop and keeping customers informed throughout the repair journey.
- Explaining work required, providing quotations, and gaining customer approval.
- Liaising with technicians and the wider Aftersales team to ensure work is completed efficiently.
- Managing customer queries professionally and resolving issues with empathy and care.
- Processing service documentation and ensuring records are accurate and up to date.
- Identifying opportunities for additional products and services that add value to customers.
What We're Looking For
- Previous experience in a Service Advisor, Customer Service, Customer Care within Automotive sector.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to manage multiple priorities.
- A positive, proactive, and customer-first attitude.
- Confidence using computer systems and administrative processes.
- Full UK driving licence essential.
Why Join Sandicliffe?
At Sandicliffe, our people are at the heart of everything we do.
We are committed to creating an inclusive workplace where everyone feels valued, respected and empowered to succeed.
We welcome applications from people of all backgrounds, experiences and communities and are proud to be an equal opportunities employer.
- Sandicliffe Benefits
- Competitive salary with performance-related bonus opportunities
- 24 days annual leave plus bank holidays
- Enhanced parental leave policies
- Workplace pension scheme
- Life assurance
- Employee Assistance Programme
- Wellbeing support and initiatives
- Staff discounts on vehicles, servicing, parts and accessories
- Manufacturer training and ongoing development opportunities
- Career progression within a well-established, family-owned business
- Recognition and long service awards
- Cycle to Work scheme
- About Sandicliffe
With a proud history spanning over 75 years, Sandicliffe is one of the UK's leading automotive retailers.
We are passionate about delivering exceptional customer experiences and creating rewarding careers for our colleagues.
Joining Sandicliffe means becoming part of a supportive team that values integrity, collaboration and continuous improvement.
- OTE £36,845.1 + Company Benefits
- #J-18808-Ljbffr
Service Advisor in Leicester employer: Sandicliffe Maxus
Sandicliffe is an exceptional employer located in Nottingham, offering a supportive and inclusive work environment where employees can thrive. With a strong commitment to employee development, comprehensive training, and a range of benefits including tool insurance, pension schemes, and colleague discounts, Sandicliffe fosters a culture of recognition and community involvement. Join a family-owned business that values diversity and provides meaningful career opportunities in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sandicliffe Maxus. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sandicliffe Maxus before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sandicliffe Maxus:Your cover letter is your chance to shine! Tell us why you want to work at Sandicliffe Maxus specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sandicliffe Maxus!
How to prepare for a job interview at Sandicliffe Maxus
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
