At a Glance
- Tasks: Manage workshop activities and ensure top-notch customer service at our Mazda dealership.
- Company: Join the Sandicliffe team, a leading Mazda dealership in Nottingham.
- Benefits: Enjoy a competitive salary, bonuses, training, and staff discounts.
- Other info: Join a supportive, inclusive team focused on your growth and success.
- Why this job: Be the vital link between customers and technicians while developing your career.
- Qualifications: Experience in a similar role with strong communication and organisational skills.
The predicted salary is between 31500 - 38500 £ per year.
Location: Sandicliffe Dealership, Nottingham
Contract: Full-time
About the Role
We are looking for a Workshop Controller / Service Advisor to join our Mazda team at Sandicliffe Nottingham. This is a customer-facing and operational role that plays a key part in ensuring the smooth running of the workshop while delivering a professional, transparent service experience for our customers. You will act as the link between customers, technicians, and the wider service team, balancing workshop efficiency with high standards of customer care.
Key Responsibilities
- Plan and control daily workshop activity to maximise efficiency and productivity
- Liaise closely with technicians to monitor job progress and resolve issues
- Welcome customers, manage service bookings, and explain work required clearly
- Provide regular updates to customers throughout the service process
- Prepare estimates, authorise work, and ensure accurate invoicing
- Ensure all work is completed in line with Mazda and Sandicliffe standards
- Maintain compliance with health & safety and manufacturer requirements
About You
- Experience in a service advisor, workshop controller, or similar aftersales role
- Strong organisational and communication skills
- Customer-focused with a calm, professional approach
- Confident prioritising workload in a fast-paced environment
- Able to work collaboratively with a diverse team
- Knowledge of Mazda systems or processes would be advantageous, but not essential
- Full UK driving licence
What We Offer
- Competitive salary with performance-related bonus
- Manufacturer and in-house training
- Career development opportunities within Sandicliffe
- Employee benefits including staff discounts
- A supportive, inclusive, and team-focused working environment
Our Commitment to Inclusion
Sandicliffe is proud to be an equal opportunities employer. We are committed to creating a workplace where everyone feels valued and supported. We welcome applications from all backgrounds and are happy to discuss reasonable adjustments at any stage of the recruitment process.
Workshop Controller / Service Advisor in Nottingham employer: Sandicliffe Ltd.
At Sandicliffe Ltd, we pride ourselves on being an excellent employer, offering a dynamic work environment in Stapleford where your contributions are valued. With a strong focus on employee growth, we provide comprehensive training and career advancement opportunities, alongside competitive benefits that ensure a rewarding experience for our team members. Join us to be part of a supportive culture that encourages professional development and celebrates success.
