At a Glance
- Tasks: Lead a busy service reception and ensure exceptional customer experiences.
- Company: Join Sandicliffe, a respected automotive retailer with a strong focus on people.
- Benefits: Competitive salary, bonuses, training, discounts, and career progression.
- Other info: Inclusive workplace culture with recognition and support for all employees.
- Why this job: Make a real impact in the automotive industry while developing your leadership skills.
- Qualifications: Experience in automotive service roles and strong leadership abilities.
The predicted salary is between 32400 - 39600 £ per year.
Are you an experienced automotive leader with a passion for delivering exceptional customer service, driving team performance, and creating an outstanding customer journey?
We're looking for a dynamic and people-focused Senior Service Advisor to join our successful Mazda Leicester dealership.
This is a fantastic opportunity for an ambitious automotive professional to take the lead of a busy service reception, influence customer experience standards, and play a key role in the continued success of an established and respected retailer.
At Sandicliffe, we believe our people are our greatest asset.
We are committed to creating an inclusive workplace where talent, dedication, and innovation are recognised and rewarded.
About the Role
As a Senior Service Advisor, you will oversee the day-to-day operation of our service reception function, ensuring every customer receives a professional, efficient, and memorable experience from initial contact through to vehicle handover.
You will lead by example, maximise departmental performance, and work closely with the workshop and management team to achieve operational and financial objectives.
Key Responsibilities
- Develop the Mazda Service Desk to deliver exceptional customer service.
- Manage daily service reception operations and customer interactions.
- Drive customer satisfaction, retention and loyalty initiatives.
- Monitor and improve key performance indicators including CSI, revenue, efficiency and profitability.
- Ensure accurate job costing, invoicing and workshop loading.
- Handle customer concerns professionally and effectively.
- Support the achievement of manufacturer and company standards.
- Collaborate with technicians, workshop controllers and management colleagues to ensure seamless operations.
- Identify opportunities to improve processes, performance and customer experience.
About You
We are looking for a driven leader who can inspire a team whilst maintaining a strong focus on customer satisfaction and business performance.
You will ideally have
- Previous experience in a Service Desk Manager, Senior Service Advisor or Aftersales leadership role within the automotive industry.
- Strong leadership and team development skills.
- Excellent communication and relationship-building abilities.
- Commercial awareness with a proven ability to increase revenue and departmental performance.
- A customer-first mindset with a passion for delivering outstanding service.
- Strong organisational and problem-solving skills.
- Experience using dealer management systems and automotive service processes.
- Full UK driving licence.
What We Offer
- Competitive salary and performance-related bonus.
- Manufacturer training and ongoing professional development.
- Career progression opportunities within a successful and growing automotive group.
- Employee discounts across our businesses.
- Pension scheme.
- Enhanced Paternity & Maternity Scheme
- Employee Assistance Programme.
- Supportive, inclusive and collaborative working environment.
- Recognition and reward programmes.
Why Join Sandicliffe?
For over 75 years, Sandicliffe has built its reputation on delivering exceptional customer service and creating rewarding careers for its people.
We are proud to foster a culture where everyone feels valued, respected and empowered to succeed.
We welcome applications from individuals of all backgrounds and are committed to building a diverse and inclusive workforce.
Salary displayed is an OTE £36,845
All employment offers are conditional upon the successful completion of relevant pre-employment checks.
#J-18808-Ljbffr
Senior Service Advisor in Leicester employer: Sandicliffe Ltd
Join a dynamic and supportive team at our Nottingham workshop, where we prioritise employee growth and development. As a Workshop Controller, you'll benefit from competitive salaries, performance-related bonuses, and ongoing manufacturer training, all within a modern facility that fosters collaboration and innovation. Our commitment to diversity and inclusion ensures that every team member feels valued and empowered to contribute to our success.
