At a Glance
- Tasks: Lead a dynamic sales operations team and drive performance improvements.
- Company: Established consumer services organisation with a focus on growth and innovation.
- Benefits: Attractive salary, car allowance, bonus potential, and comprehensive benefits.
- Other info: Opportunity for career progression and involvement in transformative projects.
- Why this job: Make a significant impact in a fast-paced, high-performance environment.
- Qualifications: Senior leadership experience in KPI-driven operations and strong commercial skills.
The predicted salary is between 100000 - 120000 € per year.
We are working with a large, well‑established consumer services organisation operating at scale across the UK, supporting millions of members through a critical, high‑volume contact‑centre operation. The organisation is private‑equity backed, high‑growth and performance‑led, with an ambitious agenda across commercial performance, customer experience and technology‑enabled transformation.
The Role:
- Reporting directly to the CEO of the business division, this role leads a large‑scale, multi‑site, multi‑channel sales and service operation, spanning:
- New business, renewals and retention
- Consumer and SME customer service
- Inbound and outbound activity
- Multi‑site delivery (Bristol as the primary hub, plus a secondary UK site)
- A mix of in‑house teams and outsourced partners
This is a high‑visibility, outcome‑driven role in an environment that demands pace, accountability and constant improvement. You will be responsible for:
- End‑to‑end trading and performance outcomes
- Deep operational grip across KPIs, forecasting and capacity
- Leading a strong, engaged operational leadership team
- Acting as the senior operational interface with digital and technology teams
- Driving transformation through AI, tooling, process and customer journey optimisation
This is not a “run the status quo” position. The expectation is to take an already well‑performing operation and unlock the next step‑change in results.
The Environment:
- High autonomy, low bureaucracy, strong Board visibility
- Relentless focus on performance and continuous improvement
- Technologically progressive, with significant investment in AI and tooling
- On‑site leadership culture with strong presence in the operation is essential (minimum 4 days per week in Bristol)
This environment suits individuals who thrive under pressure, scrutiny and pace and is not designed to be comfortable.
About You:
The organisation is deliberately open‑minded on background, but successful candidates will demonstrate:
- Senior leadership experience in complex, KPI‑driven operational environments
- Strong commercial and analytical capability, not just people leadership
- Ability to operate at both strategic and hands‑on trading levels
- Confidence engaging Executive and Board‑level stakeholders
- A leadership style that brings teams with you through demanding change
There is particular interest in candidates who have:
- Entered senior operations roles from commercial, planning, transformation, consulting or improvement backgrounds, or
- Built deep operational credentials and are ready to stretch into a broader, more commercially exposed leadership role
Reward:
- Competitive base salary (broad band dependent on experience)
- Bonus and car allowance
- Clear potential for progression into broader group‑level operational leadership
Head of Sales Operations in Tipton employer: Sanderson
As a leading consumer services organisation based in Bristol, we pride ourselves on fostering a dynamic work culture that prioritises performance and continuous improvement. With a strong focus on employee growth, we offer competitive salaries, generous bonuses, and a supportive environment that encourages innovation and transformation. Join us to be part of a high-visibility role where your contributions will directly impact our ambitious agenda and the experience of millions of members across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Sales Operations in Tipton
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend events, and engage on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can get you in the door.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their values, recent news, and how they operate. We want you to walk in feeling confident and ready to show them why you’re the perfect fit for the Head of Sales Operations role.
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience and how it aligns with the job description. We suggest doing mock interviews with friends or mentors to refine your delivery and boost your confidence.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We believe showing appreciation for the opportunity can set you apart from other candidates.
We think you need these skills to ace Head of Sales Operations in Tipton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Sales Operations. Highlight your experience in managing multi-site operations and your success with KPIs. We want to see how you've driven performance and transformation in previous roles!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this high-visibility role. Share specific examples of how you've led teams through change and improved operational outcomes. Keep it engaging and relevant!
Showcase Your Leadership Style:We’re looking for someone who can bring teams along on a journey of transformation. In your application, give us a glimpse of your leadership style. How do you motivate and engage your team? What’s your approach to driving change?
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows us you’re keen to be part of our team at StudySmarter!
How to prepare for a job interview at Sanderson
✨Know Your Numbers
As a Head of Sales Operations, you'll need to demonstrate your grasp of KPIs and performance metrics. Brush up on the key figures relevant to sales operations, such as conversion rates, customer retention rates, and revenue growth. Be ready to discuss how you've used data to drive decisions in previous roles.
✨Showcase Your Leadership Style
This role requires a strong leadership presence, so think about how you can convey your leadership style during the interview. Prepare examples of how you've successfully led teams through change and transformation, especially in high-pressure environments. Highlight your ability to engage and motivate teams while achieving results.
✨Understand the Business Landscape
Familiarise yourself with the consumer services sector and the specific challenges it faces. Research the company’s competitors and market position. Being able to discuss industry trends and how they impact sales operations will show that you're not just a fit for the role but also a strategic thinker.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and operational thinking. Think about past experiences where you've had to make tough decisions or implement changes under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
