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For Companies At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for customers.
- Company: Join a reputable client known for their commitment to excellent customer service.
- Benefits: Enjoy a stable office-based role with opportunities for professional growth.
- Why this job: Be part of a dynamic team that values collaboration and problem-solving.
- Qualifications: Strong IT support background and expertise in Windows OS and Office 365 required.
- Other info: This role involves hands-on work and occasional visits to data centres.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Exciting Opportunity: Service Technician – Liverpool – Office based, 5 days per week.
We're recruiting on behalf of a reputable client for a skilled Support / Customer Services Technician to join their Liverpool-based team. If you're passionate about resolving technical challenges and providing outstanding customer support, this role might be your next move.
What You'll Be Doing
- Act as the first point of contact for IT-related queries via phone, walk-ups, and the ITSM portal
- Deliver excellent support across hardware, mobile devices, meeting rooms, printing, and corporate systems
- Perform regular system checks and hardware provisioning/replacement
- Escalate, manage and resolve incidents with precision and professionalism
- Collaborate across teams and suppliers to fulfil requests
- Conduct visits to data centre locations as needed
What You'll Bring
- Strong background in customer-facing IT support
- Expertise in Windows OS, Office 365 admin, and Active Directory
- Skilled with remote support tools and technical troubleshooting
- Familiar with networking fundamentals, firewalls, and TCP/IP
- Experience supporting mobile devices in MDM/BYOD setups
- Proficiency in Microsoft Teams and Office suite
- Top-tier documentation and problem-solving skills
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Support Technician employer: Sanderson
Contact Detail:
Sanderson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows OS, Office 365, and Active Directory. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully resolved technical issues in a customer-facing environment. This will help you illustrate your ability to handle the challenges outlined in the job description.
✨Tip Number 3
Brush up on your knowledge of networking fundamentals, firewalls, and TCP/IP. Being able to speak confidently about these topics can set you apart from other candidates and show that you're well-rounded in IT support.
✨Tip Number 4
Consider reaching out to current or former employees of the company on professional networking sites. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer-facing IT support. Emphasise your expertise with Windows OS, Office 365, and any relevant technical troubleshooting skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for resolving technical challenges and providing excellent customer support. Mention specific examples of how you've successfully handled IT-related queries in the past.
Showcase Relevant Skills: Clearly outline your familiarity with networking fundamentals, firewalls, and TCP/IP in your application. Highlight your experience with remote support tools and mobile device management to stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Support Technician role.
How to prepare for a job interview at Sanderson
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows OS, Office 365, and Active Directory. Highlight specific examples where you've successfully resolved technical issues, as this will demonstrate your expertise and problem-solving abilities.
✨Demonstrate Customer Service Excellence
Since the role involves direct customer interaction, share instances where you've provided outstanding support. Emphasise your communication skills and how you handle challenging situations with professionalism and empathy.
✨Familiarise Yourself with the Company
Research the company and its services before the interview. Understanding their products and culture will help you tailor your responses and show genuine interest in the role, making you a more appealing candidate.
✨Prepare for Scenario-Based Questions
Expect questions that assess your troubleshooting skills and ability to manage incidents. Practice responding to hypothetical scenarios related to IT support, as this will help you articulate your thought process and approach to problem-solving.
