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- Tasks: Lead enterprise planning, optimise efficiency, and create strategic forecasts across all accounts.
- Company: Diligenta, a top-tier Life and Pensions Administration Service provider.
- Benefits: 33 days holiday, bonus scheme, career development, and wellbeing support.
- Why this job: Join a culture of positive change and make a real impact in a dynamic environment.
- Qualifications: Experience in planning, forecasting, and leadership within an enterprise-level setting.
- Other info: Opportunities for personal growth and access to exclusive employee perks.
The predicted salary is between 36000 - 60000 £ per year.
Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development.
Summary of the role:
As the Enterprise Planning Lead, you will be responsible for the creation and embedding of the overall Diligenta standards that will be utilised across all accounts. This will require processes, good governance and client interaction at pan account level to embed the go forward ‘One Diligenta’ model. The purpose of the Enterprise Planning Lead role is to oversee the development and implementation of the Enterprise planning unit and to optimize efficiency and achieve business objectives across all units at an enterprise level. You will create strategic plans and forecasting with helpful visualisation, across all accounts including details that enable users to make informed decisions at key points.
Benefits:
- 33 days including Bank Holidays
- Eligibility for an annual discretionary bonus scheme
- Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
- Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods.
- Cycle to Work Scheme & Interest-free Season Ticket loans.
- A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
- A comprehensive set of Moments that Matter policies, such as Carer’s Leave, Foster Leave and Retirement Leave
- A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection
What you’ll be doing:
- Ensure accurate demand inflow and resource planning forecasts for all front office, back office, complaints and all other channels taking into account marketing campaigns, product launches, trends, peaks & drops, seasonal/intraday variations, events, commercials and contingency elements long term plans in alignment with the company’s vision and goals.
- Contingency and Recovery planning.
- Understand business requirements in context to business intelligence.
- Cross-functional collaboration.
- Assess Risks and opportunities associated with strategic initiatives and develop mitigation strategies.
- Ability to analyse data and “tell the story” in an appropriate and effective way to relevant audiences, what If scenario building.
- Has complete accountability for the results and performance of the area.
- Responsible for developing departmental plans, including business, operational and organisational priorities.
- Controls resources and policy formation in area of responsibility.
- Guides others in resolving complex issues in their own specialised area and solves complex problems with implications on cross-functional business processes and outcomes.
What we’re looking for:
- Proven experience of working within a similar Planning Lead position within an enterprise level environment.
- Proven experience with Forecasting & Planning, Resource Scheduling and Real Time Queue Management.
- A good background with ERP systems and planning software.
- Experience with Advance Forecasting Models.
- Experience with WFM tools, Verint, NICE, Active OPS, Alvaria, CISCO or similar.
- Change Management Experience.
- Proven Costing & Budget expert.
- Proven leadership skills – ability to motivate and develop a high performing team.
- Stakeholder management – able to work effectively with key business and client stakeholders.
- Proven presentation skills- both verbal and written.
- Experience within a Life & Pensions or Financial Services environment (desirable).
If you need any help or adjustments during the recruitment process, please let us know. Ready to take the next step in your career? Apply today and become part of our innovative team!
Enterprise Planning Lead in Stirling employer: Sanderson
Contact Detail:
Sanderson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Planning Lead in Stirling
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Diligenta or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching Diligenta's values and recent projects. Show us that you’re not just another candidate; demonstrate how your skills align with our mission of transforming client operations.
✨Tip Number 3
Practice your storytelling skills! When discussing your experience, frame it in a way that highlights your achievements and how they relate to the Enterprise Planning Lead role. We love hearing about real impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Enterprise Planning Lead in Stirling
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Enterprise Planning Lead role. Highlight your experience in forecasting, planning, and resource management, as these are key aspects of the job. We want to see how your skills align with our vision at Diligenta!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to quantify your success. This helps us understand how you can contribute to our goals at Diligenta.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and ensure your language is straightforward. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application goes straight to us and allows you to easily track your application status. Plus, it’s the best way to show your enthusiasm for joining our team!
How to prepare for a job interview at Sanderson
✨Know Your Numbers
As an Enterprise Planning Lead, you'll need to demonstrate your expertise in forecasting and resource planning. Brush up on relevant metrics and be ready to discuss how you've used data to drive decisions in previous roles. Bring examples of successful forecasts or planning strategies you've implemented.
✨Showcase Your Leadership Skills
This role requires strong leadership abilities. Prepare to share specific instances where you've motivated a team or resolved complex issues. Think about how you can illustrate your approach to change management and stakeholder engagement, as these are key components of the job.
✨Understand Diligenta's Vision
Familiarise yourself with Diligenta's mission to be a best-in-class service provider. Be prepared to discuss how your experience aligns with their goals and how you can contribute to the 'One Diligenta' model. Showing that you understand their culture and values will set you apart.
✨Prepare for Scenario Questions
Expect questions that ask you to analyse data and present solutions. Practice articulating your thought process when faced with hypothetical scenarios related to demand inflow or resource planning. This will showcase your analytical skills and ability to 'tell the story' with data.
