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- Tasks: Drive digital transformation by designing user-centric public services.
- Company: Join a government organisation focused on innovative service design.
- Benefits: Competitive daily rate, remote work, and impactful projects.
- Why this job: Make a difference in public services while enhancing your design skills.
- Qualifications: Experience in service design and knowledge of GDS standards required.
- Other info: Flexible contract duration with opportunities for professional growth.
The predicted salary is between 54000 - 75600 £ per year.
Role: Service Designer
Rate: £450 p/d (Via Umbrella)
Location: Remote (UK Based)
Duration: 3 – 6 months
We\’re working with a Government organisation seeking an experienced Service Designer to drive digital transformation within public services. You\’ll apply the GDS Service Standard to deliver user-centric, efficient, and accessible services that meet user needs.
Key Responsibilities
- Adhere to the GDS Service Standard and prepare services for formal GDS assessments.
- Lead the creation and iteration of comprehensive service blueprints and ecosystem maps, integrating user needs with back-end policy and operations.
- Plan, conduct, and analyse comprehensive user research to deeply understand citizen needs and pain points across service journeys.
- Use government-specific tools, including the GOV.UK Prototyping Kit, to rapidly create, test, and validate service concepts.
- Work collaboratively in an Agile environment with Policy Analysts, Product Managers, and Technologists to ensure viable service delivery.
Essential Experience
- Proven experience as a Service Designer within a public sector or government-facing environment.
- Deep, practical experience applying and adhering to the Government Digital Service (GDS) Service Standard.
- Hands-on experience using the GOV.UK Prototyping Kit or a similar government design system.
- Expert knowledge and practical experience in creating and iterating detailed service blueprints and journey maps.
- Expertise in planning, executing, and synthesizing user research activities into actionable design insights.
- Demonstrable experience working within Agile and Lean methodologies.
Service Designer employer: Sanderson
Contact Detail:
Sanderson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer
✨Tip Number 1
Network like a pro! Reach out to fellow Service Designers or professionals in the public sector. Join online forums or LinkedIn groups where you can share insights and learn about potential job openings.
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your experience with GDS standards and user research. Use real examples of service blueprints and journey maps you've worked on to impress potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on Agile methodologies and the GOV.UK Prototyping Kit. Be ready to discuss how you've applied these tools in past projects and how they can benefit the role you're applying for.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and interests. Plus, we’re here to support you every step of the way in landing that dream job!
We think you need these skills to ace Service Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Designer role. Highlight your experience with the GDS Service Standard and any relevant projects you've worked on in the public sector. We want to see how your skills align with what we're looking for!
Showcase Your User Research Skills: Since user research is key in this role, include specific examples of how you've planned and executed user research activities. We love seeing actionable insights that led to design improvements, so don’t hold back!
Use Clear and Concise Language: When writing your application, keep it clear and concise. Avoid jargon unless it's relevant to the role. We appreciate straightforward communication that gets to the point, especially when it comes to your experience and skills.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Sanderson
✨Know Your GDS Standards
Make sure you’re well-versed in the Government Digital Service (GDS) Service Standard. Brush up on how it applies to service design and be ready to discuss specific examples of how you've adhered to these standards in your previous roles.
✨Showcase Your User Research Skills
Prepare to talk about your experience with user research. Have a couple of solid examples ready where you planned, conducted, and analysed research that led to actionable insights. This will demonstrate your ability to understand citizen needs effectively.
✨Familiarise Yourself with Prototyping Tools
Since the role involves using the GOV.UK Prototyping Kit, make sure you know it inside out. If you’ve used similar tools, be prepared to explain how they helped you create and validate service concepts quickly.
✨Emphasise Collaboration in Agile Environments
Highlight your experience working collaboratively in Agile teams. Be ready to share examples of how you’ve worked alongside Policy Analysts, Product Managers, and Technologists to deliver successful services, showcasing your teamwork and adaptability.
