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- Tasks: Drive digital transformation by designing user-centric public services.
- Company: Join a government organisation focused on improving public services.
- Benefits: Competitive daily rate, remote work, and impactful projects.
- Why this job: Make a real difference in public services while enhancing your design skills.
- Qualifications: Experience as a Service Designer in the public sector and knowledge of GDS standards.
- Other info: Work in a collaborative Agile environment with diverse teams.
The predicted salary is between 32400 - 54000 £ per year.
Role: Service Designer
Rate: £450 p/d (Via Umbrella)
Location: Remote (UK Based)
Duration: 3 – 6 months
We\’re working with a Government organisation seeking an experienced Service Designer to drive digital transformation within public services. You\’ll apply the GDS Service Standard to deliver user-centric, efficient, and accessible services that meet user needs.
Key Responsibilities
- Adhere to the GDS Service Standard and prepare services for formal GDS assessments.
- Lead the creation and iteration of comprehensive service blueprints and ecosystem maps, integrating user needs with back-end policy and operations.
- Plan, conduct, and analyse comprehensive user research to deeply understand citizen needs and pain points across service journeys.
- Use government-specific tools, including the GOV.UK Prototyping Kit, to rapidly create, test, and validate service concepts.
- Work collaboratively in an Agile environment with Policy Analysts, Product Managers, and Technologists to ensure viable service delivery.
Essential Experience
- Proven experience as a Service Designer within a public sector or government-facing environment.
- Deep, practical experience applying and adhering to the Government Digital Service (GDS) Service Standard.
- Hands-on experience using the GOV.UK Prototyping Kit or a similar government design system.
- Expert knowledge and practical experience in creating and iterating detailed service blueprints and journey maps.
- Expertise in planning, executing, and synthesizing user research activities into actionable design insights.
- Demonstrable experience working within Agile and Lean methodologies.
Service Designer employer: Sanderson
Contact Detail:
Sanderson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer
✨Tip Number 1
Network like a pro! Reach out to fellow Service Designers or professionals in the public sector. Join online forums or LinkedIn groups where you can share insights and learn about potential job openings.
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your experience with GDS standards and user research. Use real examples of service blueprints and journey maps you've worked on to impress potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on Agile methodologies and the GOV.UK Prototyping Kit. Be ready to discuss how you've applied these tools in past projects and how they can benefit the role you're applying for.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and experience. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Service Designer
Some tips for your application 🫡
Show Off Your Service Design Skills: Make sure to highlight your experience with the GDS Service Standard and any relevant projects you've worked on. We want to see how you've applied your skills in real-world scenarios, especially in public sector environments.
User-Centric Focus is Key: Since this role is all about understanding user needs, share examples of how you've conducted user research and turned insights into actionable design. We love seeing how you’ve made services more accessible and efficient for users.
Be Agile and Collaborative: Emphasise your experience working in Agile teams. We’re looking for someone who can collaborate effectively with Policy Analysts, Product Managers, and Technologists, so mention any cross-functional projects you've been part of.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Sanderson
✨Know Your GDS Inside Out
Make sure you’re well-versed in the Government Digital Service (GDS) Service Standard. Brush up on how it applies to service design and be ready to discuss specific examples of how you've adhered to these standards in your previous roles.
✨Showcase Your User Research Skills
Prepare to talk about your experience with user research. Have a couple of solid examples ready that demonstrate how you’ve planned, conducted, and analysed research to inform your designs. Highlight any insights that led to significant improvements in service delivery.
✨Bring Your Prototyping A-Game
Familiarise yourself with the GOV.UK Prototyping Kit or similar tools. Be prepared to discuss how you’ve used these tools to create, test, and validate service concepts. If possible, bring along a portfolio showcasing your prototypes and the feedback you received.
✨Collaborate Like a Pro
Since you'll be working in an Agile environment, think of examples where you’ve successfully collaborated with cross-functional teams. Be ready to share how you’ve worked alongside Policy Analysts, Product Managers, and Technologists to deliver user-centric services.