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For Companies At a Glance
- Tasks: Ensure high-quality IT service delivery and drive improvements in a dynamic environment.
- Company: Join a purpose-driven organisation making a real impact in people's lives.
- Benefits: Hybrid working, contract role, and the chance to shape service delivery.
- Why this job: Make a tangible difference while collaborating with diverse teams.
- Qualifications: Strong IT Service Management background and excellent communication skills.
- Other info: Inclusive culture welcoming applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Service Delivery Manager (Contract) – ITILKent BASEDHybrid working
We're looking for an experienced Service Delivery Manager to join a leading organisation on a contract basis. You'll play a key role in ensuring that IT services run smoothly for a critical business unit, driving improvements, and acting as a trusted point of escalation.
This is a fantastic opportunity to contribute your expertise within a purpose-driven organisation making a real impact in people's lives.
The role
- Service Delivery Manager to ensure the delivery of high-quality IT services to your allocated business unit.
- Act as the primary escalation point for incidents, problems, and service requests.
- Produce and present clear service reports, including monthly service reviews and incident summaries.
- Build strong relationships with internal stakeholders and external suppliers.
- Support project transitions, making sure new services are embedded and supported effectively.
- Contribute to a culture of continuous improvement, collaboration, and accountability across IT and business teams.
About you
- Strong background in IT Service Management (end-to-end lifecycle).
- Experience running or overseeing Service Desk / Desktop Support functions.
- Skilled in incident and problem management, with a proven record of handling escalations.
- Knowledge of ITIL best practices (certification preferred).
- Comfortable working with multiple third parties and geographically distributed teams.
- Excellent communicator, able to engage with technical and non-technical stakeholders alike.
What's on offer
- Contract role in a values-driven organisation.
- Hybrid working – 2 days on site
- The chance to shape service delivery and make a tangible difference to staff and beneficiaries.
Engagement via Umbrella Company Only; all taxes & NI deducted at source.
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Service Delivery Manager, ITIL, Hybrid employer: Sanderson
Contact Detail:
Sanderson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager, ITIL, Hybrid
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by brushing up on your ITIL knowledge and service management skills. Be ready to discuss real-life scenarios where you’ve successfully managed incidents or improved service delivery. Show them you’re the go-to person for all things service-related!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Apply through our website for the best chance at landing that contract! We’re all about making the process smooth and straightforward, so take advantage of our platform to showcase your skills and experience directly to the hiring team.
We think you need these skills to ace Service Delivery Manager, ITIL, Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience with ITIL and service management, and don’t forget to mention any relevant achievements that showcase your skills in incident and problem management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've improved service delivery in the past and how you can bring that expertise to our team.
Showcase Your Communication Skills: As a Service Delivery Manager, you'll need to engage with both technical and non-technical stakeholders. Make sure your application reflects your ability to communicate clearly and effectively, perhaps by including examples of successful collaborations.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Sanderson
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL best practices in your previous roles, especially in service delivery and incident management. This will show that you’re not just familiar with the framework but can also implement it effectively.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to describe how you would handle specific situations, like a major service outage or a difficult stakeholder. Think of examples from your past experience where you successfully managed similar challenges. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Showcase Your Communication Skills
As a Service Delivery Manager, you'll need to communicate with both technical and non-technical stakeholders. Practice explaining complex IT concepts in simple terms. During the interview, be clear and concise in your responses, and don’t hesitate to ask for clarification if you don’t understand a question.
✨Highlight Your Relationship-Building Skills
Building strong relationships is key in this role. Be prepared to discuss how you've fostered collaboration between teams and managed third-party suppliers in the past. Share specific examples that illustrate your ability to create a culture of accountability and continuous improvement.