At a Glance
- Tasks: Manage IT vendor performance and ensure top-notch service delivery.
- Company: Dynamic organisation focused on IT operations and vendor management.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Opportunity for growth through ITIL learning and hands-on experience.
- Why this job: Be the bridge between vendors and teams, driving operational excellence.
- Qualifications: 3-5 years in IT vendor management and strong communication skills.
The predicted salary is between 45000 - 55000 € per year.
A dynamic organisation is seeking an experienced IT Operational Vendor Manager to strengthen its IT Operations team. This role is pivotal in ensuring third‑party IT partners deliver reliable, compliant, and cost‑effective services, while acting as the bridge between vendors and internal teams.
Key Responsibilities
- Oversee day‑to‑day vendor performance, ensuring SLAs and KPIs are consistently met, including experience managing SAP vendor services.
- Lead service review meetings, escalate issues, and drive timely resolutions.
- Maintain vendor scorecards and dashboards, spotting trends and service gaps early.
- Ensure contracts, invoices, and compliance requirements are adhered to.
- Coordinate vendor‑driven changes, safeguarding business continuity.
- Translate technical performance data into clear insights for stakeholders.
- Champion continuous improvement initiatives to enhance efficiency and value.
- Monitor operational risks and ensure robust contingency plans are in place.
Skills & Experience
- 3–5 years’ experience in IT vendor management, service delivery, or IT operations.
- Strong knowledge of IT services and infrastructure (Cloud/SaaS, Networks, End‑User Computing).
- Proven ability to manage SLAs/KPIs and lead structured service reviews.
- ITIL Foundation certification (or equivalent) desirable, with practical ITSM knowledge.
- Excellent communication, negotiation, and conflict resolution skills.
- Analytical mindset with the ability to turn data into actionable insights.
- Highly organised, able to balance priorities and meet deadlines.
Ideal Candidate
A proactive IT professional who thrives on accountability and relationship‑building. You’ll be confident holding vendors to account, skilled at translating technical detail into business value, and motivated to drive operational excellence while developing further through ITIL learning and hands‑on experience.
IT Vendor Manager (SAP) in Reading employer: Sanderson
Join a dynamic organisation that values innovation and collaboration, offering a vibrant work culture where your contributions as an IT Vendor Manager will directly impact the success of our IT Operations team. With a strong focus on employee growth, we provide ample opportunities for professional development, including ITIL training, while fostering a supportive environment that encourages accountability and relationship-building. Located in a thriving area, we offer competitive benefits and a commitment to continuous improvement, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land IT Vendor Manager (SAP) in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT vendor management space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect role!
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of SLAs and KPIs. Be ready to discuss how you've managed vendor performance in the past. We want you to showcase your analytical skills and how you’ve turned data into actionable insights.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you, and tailor your approach to each one. Show them why you’re the best fit for their team!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic addition to their team.
We think you need these skills to ace IT Vendor Manager (SAP) in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of IT Vendor Manager. Highlight your experience with SAP vendor services and any relevant ITIL certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've managed SLAs and KPIs in the past, and how you’ve driven improvements in vendor performance.
Showcase Your Analytical Skills:Since this role involves turning data into insights, don’t forget to mention your analytical mindset. Give us examples of how you've used data to spot trends or improve vendor services. We love seeing those numbers in action!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our dynamic team!
How to prepare for a job interview at Sanderson
✨Know Your Vendors Inside Out
Before the interview, make sure you research the vendors the company works with, especially those related to SAP services. Understand their strengths and weaknesses, and be ready to discuss how you can help improve vendor performance and compliance.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data to drive decisions in previous roles. Be ready to explain how you’ve turned technical performance data into actionable insights, as this will demonstrate your analytical mindset and ability to add value.
✨Master the Art of Communication
Since the role involves liaising between vendors and internal teams, practice articulating complex ideas clearly and concisely. Think of scenarios where you successfully resolved conflicts or negotiated terms, and be prepared to share these stories.
✨Demonstrate Your Proactivity
Be ready to discuss specific instances where you took the initiative to drive continuous improvement initiatives. Highlight how you identified service gaps and implemented solutions, showcasing your proactive approach to IT vendor management.
