At a Glance
- Tasks: Lead a customer retention programme from start to finish, driving engagement and strategy.
- Company: Join a top financial services company focused on innovation and customer satisfaction.
- Benefits: Competitive pay of £1000 p/d, hybrid work model, and a commitment to diversity.
- Other info: Opportunity to influence senior stakeholders and shape the future of customer engagement.
- Why this job: Make a real impact by enhancing customer experiences and driving business success.
- Qualifications: Experience in financial services and proven success in customer retention strategies.
Programme Manager - Customer Retention - Hybrid - £1000 p/d umbrella - 3mo initial Our client - a leading financial services company are looking for a Senior Programme Manager to scope and set up an enterprise wide customer retention programme.
Key Responsibilities Establish a customer retention programme from discovery through to full pilot roll out.
Identify customer touch points across customer journey (renewals, complaints, life cycles) Design and implement targeted re-engagement strategies Build data-led insights to track risk and performance Develop and present strategy and business case to senior stakeholders Drive cross-functional delivery and embed change through training and engagement Required experience Must have relevant experience from a financial services background Proven delivery of customer retention programmes Strong background in customer analytics, CRM or life-cycle strategy Ability to run discovery, define scope and build business cases Confident engaging and influencing senior stakeholders Please note, engagement via Umbrella Company Only; all taxes NI deducted at source.
Reasonable
Adjustments: Respect and equality are core values to us.
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