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For Companies At a Glance
- Tasks: Manage key client relationships and drive strategic growth in Cyber Security.
- Company: Join a high-growth managed services provider in the dynamic IT sector.
- Benefits: Enjoy a competitive salary, bonuses, private health insurance, and generous leave.
- Why this job: Build strong relationships, influence strategy, and work in a collaborative team environment.
- Qualifications: Experience in Account Management, excellent communication skills, and a passion for Cyber Security.
- Other info: Hybrid working model with regular team socials and a £1,000 annual training budget.
The predicted salary is between 32000 - 56000 £ per year.
Job Description
Partner Success Manager – Account Management & Growth
£40,000 base + bonus + commission
London-based (Hybrid)
Full-Time, Permanent Role
Are you an experienced Account Manager looking to take your career to the next level in the dynamic world of Cyber Security and IT services? A high-growth managed services provider is looking for a Partner Success Manager to join their client services team, managing key accounts and driving strategic growth across a diverse client portfolio.
This is a high-impact role that offers the opportunity to build strong relationships with senior stakeholders, shape service delivery, and unlock new commercial opportunities — all while being supported by a collaborative internal team.
What You’ll Be Doing
Client Management & Relationship Building
- Own and manage key client relationships through regular engagement
- Deliver strategic Quarterly Business Reviews and develop tailored roadmaps
- Ensure service excellence aligns with client expectations
- Identify upselling and cross-selling opportunities within existing accounts
Sales & Growth
- Take full ownership of your client pipeline and sales growth strategy
- Build and convert new opportunities from within existing client accounts
- Maintain profitability across a growing portfolio
- Drive c-suite engagement and influence client strategy
Operational & Strategic Oversight
- Be the internal advocate for your clients – handling escalations and service queries
- Collaborate with technical teams to ensure accountability and high delivery standards
- Analyse key service metrics (SOC and IT) to guide improvements
- Continuously refine internal processes for better customer experience and efficiency
What You’ll Bring
- Previous experience in Account Management (preferably in tech or professional services)
- Strong organisational and task management skills
- Excellent communication and presentation abilities, including with senior client stakeholders
- Detail-oriented, methodical, and process-driven approach
- Passion for Cyber Security and IT services
- Comfortable engaging with both technical teams and C-level executives
Bonus skills (not essential):
- Knowledge of Microsoft licensing
- Understanding of Managed Services Providers (MSP) and Security Operations Centres (SOC)
What’s On Offer
- £40,000 – base salary
- Performance-based bonus + commission on upsells and client growth
- Private health insurance
- 25 days annual leave + bank holidays
- Holiday buy/sell scheme
- Generous pension scheme (up to 11% employer contribution)
- £1,000 annual training budget
- Regular team socials
- Cycle to work scheme
- Free tea, coffee, and fruit in the office
Partner Success Manager employer: Sanderson
Contact Detail:
Sanderson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Success Manager
✨Tip Number 1
Familiarise yourself with the Cyber Security and IT services landscape. Understanding current trends, challenges, and opportunities in this field will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the industry, especially those who work in account management or partner success roles. Attend relevant events, webinars, or online forums to build connections that could lead to referrals or insider information about the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and driven growth in previous roles. Highlight your ability to identify upselling opportunities and how you've influenced client strategies in the past.
✨Tip Number 4
Research the company’s existing client portfolio and their approach to service delivery. Being able to speak knowledgeably about their clients and how you can contribute to their success will set you apart from other candidates.
We think you need these skills to ace Partner Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly in tech or professional services. Emphasise your skills in client relationship building and sales growth strategies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for Cyber Security and IT services. Mention specific examples of how you've successfully managed key accounts and driven growth in previous roles.
Highlight Relevant Skills: In your application, focus on your organisational skills, communication abilities, and detail-oriented approach. These are crucial for the Partner Success Manager role and will set you apart from other candidates.
Showcase Your Understanding of the Industry: Demonstrate your knowledge of Managed Services Providers and Security Operations Centres. This will show that you understand the context of the role and are prepared to engage with both technical teams and C-level executives.
How to prepare for a job interview at Sanderson
✨Showcase Your Relationship-Building Skills
As a Partner Success Manager, your ability to build and maintain strong client relationships is crucial. Prepare examples of how you've successfully managed key accounts in the past, focusing on your communication and engagement strategies.
✨Demonstrate Your Strategic Thinking
Be ready to discuss how you approach strategic growth and upselling opportunities. Think about specific instances where you've developed tailored roadmaps or conducted successful Quarterly Business Reviews that led to increased client satisfaction and revenue.
✨Familiarise Yourself with Cyber Security Trends
Since this role is within the Cyber Security and IT services sector, brush up on current trends and challenges in the industry. Showing your passion and knowledge during the interview will set you apart from other candidates.
✨Prepare for Technical Discussions
You’ll need to engage with both technical teams and C-level executives. Be prepared to discuss how you’ve collaborated with technical teams in the past and how you can effectively communicate complex information to non-technical stakeholders.
