At a Glance
- Tasks: Drive change across customer journeys and improve commercial performance.
- Company: Leading organisation with a focus on customer outcomes and governance.
- Benefits: Competitive salary, bonus, hybrid work, and comprehensive benefits.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing customer experiences and driving business transformation.
- Qualifications: Experience in business change and strong stakeholder management skills.
The predicted salary is between 60000 - 60000 £ per year.
We're supporting a leading organisation to hire a Customer & Commercial Change Manager into a high-impact role operating across customer outcomes, commercial performance and governance. This is a fast-paced, highly visible position suited to someone who enjoys variety, influence and driving change across a business.
The Role
- You'll work across the full customer lifecycle (acquisition, sales, retention, pricing & product), helping to:
- Review and improve customer journeys, processes and policies
- Ensure alignment with Consumer Duty, balancing customer and commercial outcomes
- Support business initiatives with insight, challenge and practical recommendations
- Manage risk, breaches and remediation activity
- Deliver exec-level reporting, board packs and governance forums
- Partner with stakeholders from operations through to senior leadership
You'll need to be equally comfortable in the detail and at a strategic level, often switching between both.
What We're Looking For
- Experience in business change, transformation or project delivery
- Strong understanding of regulated environments / Consumer Duty
- Experience improving processes, controls or customer journeys
- Confident stakeholder management across multiple levels
- Strong commercial awareness and customer-first mindset
The Person
- Dynamic & adaptable – thrives in a fast-paced environment
- Resilient & proactive – able to juggle competing priorities
- Curious & analytical – identifies issues and drives improvement
- Commercially balanced – understands both customer and revenue impact
If you're looking for a role where you can influence change, improve customer outcomes and drive commercial value, get in touch.
Customer and Commercial Change Manager in Newport employer: Sanderson
Join a leading organisation in Bristol as a Customer and Commercial Change Manager, where you will thrive in a dynamic and fast-paced environment that values innovation and collaboration. With a strong focus on employee growth, the company offers comprehensive benefits, including a competitive salary, bonus structure, and opportunities for professional development, all while fostering a culture that prioritises customer outcomes and commercial success. Experience the unique advantage of working in a hybrid model, allowing for flexibility and work-life balance, while making a meaningful impact across the business.
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Commercial Change Manager in Newport
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their goals, especially around customer journeys and governance.
✨Tip Number 3
Showcase your adaptability! In interviews, share examples of how you’ve thrived in fast-paced environments and tackled competing priorities. This will resonate well with employers looking for dynamic candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer and Commercial Change Manager in Newport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer and Commercial Change Manager. Highlight your experience in business change and transformation, and don’t forget to showcase your understanding of regulated environments and Consumer Duty.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this fast-paced role. Mention specific examples of how you've improved customer journeys or managed stakeholder relationships in the past.
Showcase Your Analytical Skills:Since the role requires a curious and analytical mindset, make sure to include examples of how you've identified issues and driven improvements in previous positions. This will show us that you can think critically and strategically.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Sanderson
✨Know Your Customer Journey
Before the interview, take some time to map out the customer journey relevant to the role. Understand how each stage impacts customer outcomes and commercial performance. This will help you demonstrate your knowledge of process improvement and how you can drive change effectively.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed stakeholders at various levels in previous roles. Be ready to discuss specific challenges you faced and how you navigated them. This will highlight your ability to partner with operations and senior leadership, which is crucial for this position.
✨Demonstrate Your Analytical Mindset
Bring along insights or case studies that showcase your analytical skills. Discuss how you've identified issues in past projects and the practical recommendations you made to improve processes. This will show your curiosity and ability to drive improvement, aligning with the company's focus on transformation.
✨Balance Customer and Commercial Outcomes
Be prepared to discuss how you balance customer needs with commercial objectives. Think of examples where you've had to make tough decisions that impacted both sides. This will illustrate your commercially balanced mindset and understanding of Consumer Duty, which is key for this role.
