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- Tasks: Lead the creation of MI strategies and enhance operational efficiencies across Diligenta.
- Company: Join Diligenta, a top-tier Life and Pensions Administration Service provider with a supportive culture.
- Benefits: Enjoy 33 days off, bonuses, career development, and wellness programmes.
- Why this job: Make a real impact by shaping best-in-class operational models and driving positive change.
- Qualifications: Experience in MI, Planning & Insights within financial services and strong stakeholder management skills.
- Other info: Be part of a dynamic team with opportunities for professional growth and innovation.
The predicted salary is between 48000 - 72000 £ per year.
Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development.
As the Head of Enterprise MI, Planning & Insights you will be responsible for the creation and embedding of the overall Diligenta standards that will be utilised across all accounts. This will require processes, good governance and client interaction at pan account level to embed the go forward ‘One Diligenta’ model. Working with Senior stakeholders (EMT, OLT and Client Partners) across all client accounts.
The objective is to deliver a consistent, best-in-class operating model across Diligenta and the approach it applies to its clients. This will streamline MI, planning and insights and deliver operational efficiencies, increase accuracy and improve productivity. This new blueprint will be transferable to any new customers and client books of business in a timely manner.
Benefits:
- 33 days including Bank Holidays
- Eligibility for an annual discretionary bonus scheme
- Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
- Access to Perks at Work (an online discounted shopping platform)
- Cycle to Work Scheme & Interest-free Season Ticket loans
- A companywide Wellbeing programme, including an Employee Assistance Programme
- A comprehensive set of Moments that Matter policies, such as Carer’s Leave, Foster Leave and Retirement Leave
- A contributory company pension scheme where we match your contributions up to 6%
- Group Life Assurance ('Death in Service') & Group Income Protection
What you’ll be doing:
- Develop the consolidated strategic Planning, Reporting & Insights agenda, the roadmap and manage performance against this for all Operations.
- Stakeholder management and key influence with EMT, Account Directors, Operational Heads.
- Director relationship meetings set up and Directors kept up to date with priorities and deliverables.
- Has complete accountability for the results and performance of entire utility.
- Develop a comprehensive MI strategy aligned with the organization’s strategic objectives, focusing on providing actionable insights to drive decision-making.
- Establish an effective MI, Planning and Insights Governance and Control mechanism to ensure data accuracy, consistency and security throughout the MI lifecycle.
- Balance commercial and customer needs through appropriate and agreed decision making.
- Ability to analyse data and “tell the story” in an appropriate and effective way to relevant audiences.
- Build and lead a high performing MI Utility team, providing mentorship and professional development opportunities to ensure the team’s success.
- Stay informed about industry best practices, emerging technologies, and regulatory requirements to continuously improve MI capabilities and stay ahead of the curve.
What we’re looking for:
- Proven experience of working within a similar Head of MI, Planning & Insights position ideally within an outsource provider environment.
- Proven relevant experience in related work in a similar role within financial services / pensions / investments / insurance industry.
- Experience of setting up, developing and leading remote functions across multiple locations.
- Experience implementing and embedding a new and consistent working model into a business with a structured and streamlined approach.
- Proven ability to analyse business issues through data and process analysis, identify root causes and implement appropriate solutions.
- Robust data control and governance experience.
- Effective stakeholder management including director and EMT level.
- Proven relevant experience in database design, implementation and reporting delivery.
- Experience with WFM tools, Verint, NICE, Active OPS, Alvaria, CISCO or similar.
- Programming, statistical, robotic process automation, machine learning, speech analytics and artificial intelligence knowledge.
- Extensive data modelling experience.
- Experience of developing and managing service level agreements.
- Experience of negotiating and influencing at senior level.
- Proven experience of delivering presentations at director level.
- Ability to lead tender and contract negotiations from start to finish.
- Good knowledge of GDPR and associated regulations.
- Third Party and supplier management experience.
- Client, partnership and affinity management experience.
If you need any help or adjustments during the recruitment process, please let us know. Ready to take the next step in your career? Apply today and become part of our innovative team!
Locations
Head of Enterprise MI, Planning & Insights in Newport, Wales employer: Sanderson
Contact Detail:
Sanderson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Enterprise MI, Planning & Insights in Newport, Wales
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show them you’re not just a fit for the role, but for their team too. Tailor your answers to reflect Diligenta's values and mission.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. We can’t stress enough how important it is to be confident and articulate when discussing your experience and skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Head of Enterprise MI, Planning & Insights in Newport, Wales
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Enterprise MI, Planning & Insights role. Highlight your relevant experience in MI, planning, and insights, and show how you can contribute to Diligenta's vision of being best-in-class.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to quantify your success, especially in areas like data analysis and stakeholder management.
Be Authentic: Let your personality shine through in your application. We want to see who you are beyond your qualifications. Share your passion for customer service and positive change, as these align with our culture at Diligenta.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This ensures your application is seen by the right people and helps us get to know you better from the start!
How to prepare for a job interview at Sanderson
✨Know Your MI Inside Out
Make sure you have a solid understanding of Management Information (MI) and how it applies to the financial services sector. Brush up on your knowledge of data analysis, reporting, and governance mechanisms. Be ready to discuss how you've used MI to drive decision-making in previous roles.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your experience in managing relationships with senior stakeholders. Think about times when you influenced decisions or navigated complex situations. This role requires strong communication skills, so be ready to demonstrate how you can effectively engage with directors and operational heads.
✨Demonstrate Your Strategic Thinking
Be prepared to discuss your approach to developing and implementing strategic plans. Think about how you would create a consolidated MI strategy for Diligenta and what steps you would take to ensure its success. Show them you can think big while also being detail-oriented.
✨Emphasise Your Leadership Experience
As a Head of MI, you'll need to lead a high-performing team. Share your experiences in building and mentoring teams, especially in remote settings. Highlight any successful projects where you’ve developed talent and fostered a positive team culture, aligning with Diligenta's values of positive change and development.