At a Glance
- Tasks: Deliver outstanding customer service and resolve queries efficiently in a busy contact centre.
- Company: Dynamic company focused on customer experience and teamwork.
- Benefits: Flexible working hours, ongoing training, and a supportive team environment.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Join a vibrant team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service, strong communication skills, and a passion for helping others.
The predicted salary is between 65250 - 79750 £ per year.
An exciting opportunity has arisen for an experienced Customer Experience Specialist to join a busy, customer-focused contact centre environment. This role is ideal for individuals who thrive in fast-paced settings and are passionate about delivering outstanding customer service.
Key Responsibilities
- Deliver a first-class customer experience by resolving customer queries efficiently at first contact.
- Handle a high volume of inbound calls (typically 150+ calls per day).
- Meet quality assurance, compliance and customer satisfaction targets.
- Participate in ongoing training, coaching and personal development activities.
- Work collaboratively with colleagues to achieve team objectives.
- Support business improvements by identifying customer trends and escalating technical issues where appropriate.
- Ensure all legal, regulatory and compliance requirements are followed.
Skills & Experience
- Previous experience within a customer service or contact centre environment.
- Excellent verbal communication and interpersonal skills.
- Strong customer-focused approach with a passion for delivering excellent service.
- Good IT and computer literacy.
- Ability to work effectively in a fast-paced, target-driven environment.
- Strong team-working skills with a positive and flexible attitude.
- Willingness to learn and continuously develop.
Working Pattern
- A variety of flexible shift patterns are available, including:
- Full-Time Flexible (37.5 hours)
- Full-Time Late Flexible (37.5 hours)
- Full-Time 4-Day Flexible (37.5 hours)
- Part-Time Flexible (27.5 hours)
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives.
Customer Experience Specialist in Newcastle upon Tyne employer: Sanderson
Join a dynamic team in Newcastle as a Customer Experience Specialist, where your passion for outstanding service will be valued and nurtured. We offer a supportive work culture that prioritises employee growth through ongoing training and development opportunities, alongside flexible working patterns to suit your lifestyle. With a commitment to diversity and inclusion, we ensure that every voice is heard, making this an excellent place for those seeking meaningful and rewarding employment.
