At a Glance
- Tasks: Support retail transformation by improving in-store and digital customer experiences.
- Company: Dynamic retail company focused on innovation and inclusivity.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Join a diverse team that values respect and equality.
- Why this job: Make a real impact on the future of retail with your analytical skills.
- Qualifications: Experience in retail or ecommerce, especially with EPOS systems and UI/UX design.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for a Business Analyst to support a major retail transformation across in store and digital channels. This role is hands on. It needs someone who can get into the detail quickly and work closely with teams on site. 3 days per week on site in London office - This is a firm requirement.
What you will be doing:
- Work across EPOS and front end till systems. Focus on how they operate today and where they can be improved.
- Shape and define UI and UX improvements. Make the customer journey faster and simpler.
- Support design, discovery and research. Look at what next looks like in retail. Especially around speed and seamless checkout.
- Contribute to ecommerce and omnichannel work. Including click and collect, checkout journeys and product placement.
- Support smaller workstreams including e invoicing and VAT related changes.
- Work closely with stakeholders in workshops and delivery sessions.
What we are looking for:
- Strong Business Analyst background within retail or ecommerce.
- Proven experience working on EPOS or till systems.
- Solid UI and UX experience. Able to shape and challenge user journeys.
- Confident running workshops and working with senior stakeholders.
- Comfortable working across multiple workstreams at pace.
- Able to balance detail with forward thinking ideas.
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Retail Business Analyst in London employer: Sanderson
Join a dynamic team in the heart of London, where innovation meets inclusivity. As a Retail Business Analyst, you'll thrive in a collaborative environment that values your insights and fosters professional growth through hands-on experience with cutting-edge retail technologies. With a commitment to diversity and respect, we offer a unique opportunity to shape the future of retail while enjoying a supportive workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Business Analyst in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Sanderson, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Sanderson!
We think you need these skills to ace Retail Business Analyst in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Sanderson, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Sanderson and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Sanderson that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Sanderson
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
